Storyminers

MARCH 31, 2016

The National CXPA Organization is working hard to put together another stellar Insight Exchange this year in the ATL. Those of us who live in the area have jumped into the mix and are adding some fun things to keep participants busy and help them see our wonderful city. Each evening customer experience practitioners will be able to pick a restaurant of their choosing for dinner at some 30 odd restaurants where reservations for ten have been pre-arranged.

Retail 100

Retail Entertainment Travel Groups 100

CX Journey

MARCH 31, 2016

Image courtesy of jsawkins Today I'm pleased to share a guest post by Josh Stern , CEO of Reality Based Group. Strategic decisions are only as good as the information upon which they are based. Currently, most business leaders face the challenge of discerning the quality of information being supplied before determining how best to use it. To forge the way to sustained success and company growth, executives now can and should call for data free of bias and flaws.

Video 92

Video Training Survey Data 92

Storyminers

MARCH 31, 2016

The National CXPA Organization is working hard to put together another stellar Insight Exchange this year in the ATL. Those of us who live in the area have jumped into the mix and are adding some fun things to keep participants busy and help them see our wonderful city. Each evening customer experience practitioners will be able to pick […]. The post One More Day With CXPA appeared first on Mike Wittenstein.

Customer Experience 100

Customer Experience Retail Customers B2B 100

Amity

MARCH 31, 2016

I started my career on Wall Street where I spent several years thinking about how to build balanced portfolios of financial securities. One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment.

Measurement 77

Measurement Return on Investment ROI Financial 77

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Win the Customer

MARCH 31, 2016

As the threat of being breached increases, it becomes more imperative for companies to take precautions to protect their customers and their business. Home Depot has agreed to pay $19.5 million as compensation for a 2014 consumer data breach that affected over 50 million cardholders, including $13 million in reimbursement and $6.5 million for identity protection services.

Data 63

Data Policies Technology Customers 63

Keste

MARCH 31, 2016

Oracle CPQ Cloud SIG Meeting at Collaborate April 11, 2016, 2:00-3:00 pm - Mariner AB Oracle CPQ Cloud streamlines and manages the quote-to-cash process by enabling organizations to sell faster, easier, and with greater accuracy.

Meeting 60

Meeting Management 60

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Is it even on your radar? If not, you aren’t alone. Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

Topdown

MARCH 31, 2016

This is the first of a four-part series exploring in more detail the ideas presented in Four Surprising Pitfalls in the Way of Great Customer Experience.

Customer Experience 52

Customer Experience Customers 52

Eptica

MARCH 31, 2016

Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Published on: March 31, 2016. Author: Dharmesh Ghedia With an increasing amount of our time spent online, company websites are now more often than not the first port of call for consumers looking for information from brands. Being able to find answers to their questions quickly is therefore a vital part of the customer experience.

Self Service 48

Self Service Customer Service Entertainment Fashion 48

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Customer Interactions

MARCH 31, 2016

Between September and October 2015, Aberdeen surveyed 254 end-user organizations to understand their sales compensation and overall sales performance management best practices.

Sales 33

Sales Company Survey Management 33

Brad Cleveland Blog

MARCH 31, 2016

The post The Problem with Daily Averages (and the Solution) appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Video Leadership 26

Kayako

MARCH 31, 2016

“I’m sorry, we can’t hear you properly. You keep cutting out.”. Imagine hearing that two or three times before you’ve moved past your first slide. I should have realized it was an omen. I was bombing – big time. This is my story on how I completely messed up my first completely remote training session, and how I literally did 50% better in the next one.

Training 122

Training Tips Sales Survey 122

Brad Cleveland Blog

MARCH 31, 2016

Contact Center 21

Contact Center Call Center Video Leadership 21

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Brad Cleveland Blog

MARCH 31, 2016

Contact Center 20

Contact Center Call Center Video Leadership 20