Temkin Well-Being Index for U.S. Consumers Drops in 2016

May 10, 2016 2 Comments

Temkin Group has been doing large-scale consumer research for several years. As part of our ongoing studies, we track many consumer attitudes. To gauge the overall quality of life for the U.S. population, we created the Temkin Well-Being Index (TWBi) based on a few of those attitudinal elements.

The TWBi is based on a survey of 10,000 U.S. consumers in January. The overall index is an average of three measurements representing the percentage of U.S. adults (18 and older) who agree with these statements:

  • I am typically happy
  • I am healthy
  • I am financially secure

While we began publishing the TWBi in 2014, we’ve been tracking it since 2012.  As you can see in the figure below:

  • After the TWBi increased in 2013 and 2014 two years, it fell for the second straight year. The drop this year, 1.9 points, is the largest change we’ve seen.
  • All three areas of the TWBi dropped since last year. While there was a small drop in financial security (-0.4 points), happiness dropped 2 points, and healthiness dropped 3.3 points. The drop in healthiness is the largest change we’ve seen in any area.
  • When comparing 2016 to 2012, we find that U.S. consumers are slightly less happy, a little healthier, and much more financially secure.

We’ll be examining 2016 TWI by age and gender in an upcoming post.

1602_2016TemkinWellBeingIndex

The bottom line: U.S. consumers are a lot less healthy this year

Filed under Customer experience

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 Responses to Temkin Well-Being Index for U.S. Consumers Drops in 2016

  1. McMaster, John says:
    May 10, 2016 at 9:20 am

    Bruce:

    This is very interesting. Any correlation you’re seeing with CX and Loyalty scores?

    Sincerely,

    John McMaster
    210.602.7386 (M)
    USAA Enterprise Competitive Intelligence
    “Going above, for those who have gone beyond.”

    Reply

Leave a Reply