Wed.Oct 19, 2022

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How to Create a CX Presentation that Doesn’t Suck

Seaton CX

A man with an expensive haircut stands in front of the screen. It shows a picture of the Harvard rowing team. “We’ve all got to row in the same direction!” He waves his arms. Then a quiet man shuffles behind the podium and mumbles into the microphone. Bullet points in 8-point font appear on the screen behind him. He reads them. One. By. One. A woman talks about a “green belt” project, pointing to tiny graphs and spreadsheets.

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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need. This year’s theme was “Power Up,” and little did we know how fitting this theme would be, after Hurricane Ian changed course.

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The Echo

ShepHyken

There are many definitions of the term brand. One of my favorites is this: A brand is a promised delivered. . Is what you’re known for delivered consistently? Consider Ace Hardware, whose brand promise is The Helpful Hardware Place. When you visit an Ace Hardware store, do they keep their promise? Are they helpful? Based on all their awards and the comments from happy customers posted on social channels, they deliver. .

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Google My Business website – everything you need to know

BirdEye

As a business owner, you already know you need a website. It’s a great way to showcase your products and services and helps customers learn more about your company. But with so many different website builders and options, it can be tough to know where to start. Fortunately, Google has made building a website easy with a free service that lets businesses create and customize their own Google My Business website.

Tips 98
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Chatbots For Insurance Are Being Used In 2022

kommunicate

Last Updated on October 19, 2022 Traditionally, the insurance industry has always been a bit of a mystery. Complex processes, hard-to-digest information, and legacy systems meant that insurance was an alien concept for many people. However, the rapid advancement of technology has brought about a seismic impact on the way insurance firms operate today.

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Customer-led product strategy: a guide

Thematic

We all know the incredible success stories of product-led companies. Slack, Calendly and Zoom became household names almost overnight thanks to product-led growth. But even these companies had to hire large sales teams to maintain their growth momentum. Likewise, sales-led companies know that ultimately products must deliver customer value. This is where customer-led growth comes in.

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Understanding the Free Streaming Channel and FAST Market

Maru Group

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. International conferences like IBC and MIPCOM are devoting considerable attention to the format, boosted by its success in the United States. They hope that this format can be replicated in international territories.

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The Guide To Reputation Management for Doctors

ReviewTrackers

Reputation management for doctors continues to be more important with every passing year. A 2018 PatientPop survey revealed that 80.3 percent of providers are aware of the importance of a strong online reputation, but most of them don’t know how to alter their online reputation in a positive way. This is a massive problem. Without the right tools and methods at your disposal, you are not using online review sites to their full advantage, which means you lose out on better online exposure a

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Is this water safe? A deep dive into the reliability of Maru’s sample

Maru Group

By Andrew Grenville Maru/Matchbox | October 2022. Clean water. Electricity. Stoplights. These are all things we take for granted because they are very reliable. They are so reliable that they are boring. They are reliably boring. And that’s a good thing. The market research industry's credibility assumes that our survey results are representative and reliable.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Value creation: The missing link to private equity due diligence

West Monroe

The traditional due diligence approach for most mid-market transactions has resembled a hectic home inspection: The private equity firm looks to rapidly pull together a team of partners to look at different risk areas of the business—one partner to look at the foundation, another to look at the plumbing and electrical, and another to look at the location of the property.

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Understanding and Using the Marketing Customer Journey

Genroe

To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful. The post Understanding and Using the Marketing Customer Journey appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Will Your Customer Service Strategy Survive Against the Competition?

West Monroe

It’s well understood that a customer’s experience drives their loyalty: 80% of customers say the experience is as important as the product or service itself. And in financial services, we know that loyal customers will bring increased wallet share. As customers are increasingly preferring contactless channels to interact with their banks, financial institutions in turn must be digitally innovative to support their customers.

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Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance

The DiJulius Group

This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. Integrating Customer Dynamics’ Safe Select tool, NobelBiz OMNI+ now allows contact centers to run omnichannel.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Community ROI: Embracing Humanity’s Desire to Help

Lithium

In today’s digital ecosystem, it’s a requirement to have a community page. No matter what industry you find your brand or company in, having a place for your customers to talk about your business, find support, or ask questions is necessary. Long before Khoros was Khoros, the founders deeply understood the importance of digital communities. It’s easy to hark about how much value you can pull from having an award-winning community.

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New integration: Sync survey responses into Google Sheets

delighted

Collaboration has never been easier: the new Delighted + Google Sheets integration takes survey responses from Delighted and syncs them into Google Sheets for custom reports and seamless collaboration outside of the Delighted app. With this integration, you’ll never need to manually export and upload your Delighted data into Google Sheets again. Ready to get started?

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Will Your Customer Service Strategy Survive Against the Competition?

West Monroe

It’s well understood that a customer’s experience drives their loyalty: 80% of customers say the experience is as important as the product or service itself. And in financial services, we know that loyal customers will bring increased wallet share. As customers are increasingly preferring contactless channels to interact with their banks, financial institutions in turn must be digitally innovative to support their customers.

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Autonomous Service Means Happier Customer Journeys

My Customer

A Tesla travelling at 70mph gets whacked from behind, causing the driver to lose control on a busy freeway. But the automated safety. 19th Oct 2022. By Simon Thorpe EMEA Solutions Ambassador Director.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Case study: recruitment automation for a construction company

Selmo

Case study on how to automate recruitment and close vacancies ahead of schedule.

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The B2B Content Guide: High-Performing Campaigns Succeed Across The Buyer Journey

Forrester's Customer Insights

Create an insight-driven B2B content strategy development that aligns to the campaign implementation process. Find out more.

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Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers

Comm100

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

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Oct 19 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Hiring, training, developing, and retaining a strong team of Customer Success professionals. Defining the customer profiles and helping the customers receive maximum value from the product.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Detect fraudulent transactions using machine learning with Amazon SageMaker

AWS Machine Learning

Businesses can lose billions of dollars each year due to malicious users and fraudulent transactions. As more and more business operations move online, fraud and abuses in online systems are also on the rise. To combat online fraud, many businesses have been using rule-based fraud detection systems. However, traditional fraud detection systems rely on a set of rules and filters hand-crafted by human specialists.

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What Is the Average Account Management Salary across Countries/Regions?

SmartKarrot

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager. Account managers oversee the relationship between a company and its clients or customers.

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Implement RStudio on your AWS environment and access your data lake using AWS Lake Formation permissions

AWS Machine Learning

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. RStudio, the integrated development environment for R, provides open-source tools and enterprise-ready professional software for teams to develop and share their work across their organization Building, securing, scaling and maintaining RStudio yourself is, however, tedious and cumbersome.

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Why Pushing Client Boundaries Is Perceived As Butting Heads

One Millimeter Mindset

You are pushing client boundaries when you present and spearhead updated or new ideas, concepts, tools, and technologies. Often, your efforts do not result in accolades from that client. Far too frequently, clients view your efforts as contrarian. Why is that? First, your innovations move them one millimeter beyond what is known and comfortable. Next, adapting and adopting your offerings challenges them.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Design patterns for serial inference on Amazon SageMaker

AWS Machine Learning

As machine learning (ML) goes mainstream and gains wider adoption, ML-powered applications are becoming increasingly common to solve a range of complex business problems. The solution to these complex business problems often requires using multiple ML models. These models can be sequentially combined to perform various tasks, such as preprocessing, data transformation, model selection, inference generation, inference consolidation, and post-processing.

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How Product-led Software Companies can Move from Idea to Delivery

West Monroe

The topic of product-led growth in the high-tech and software space is expansive. We published a point of view in January on how to keep up with this rapid change, and we received a number of responses around one common question: How do product-led companies work from idea to delivery in the most efficient and collaborative way? It’s a great question—with multiples angles within its answer.