Sun.Sep 15, 2019

How to Use Customer Loyalty Metrics: NPS, CES & CSAT


This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates. Guides

Enterprise Feedback Management – The New Wave


Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount. News Customer Feedback customer feedback management Enterprise Feedback Management

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Customer Success for Service Companies

CSM Practice

All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. However, customer success extends to driving long-term customer lifetime value through various processes and operations.

How to craft the perfect NPS email for your business in 2019


It is highly likely you have been asked the famous question either through an NPS email survey or a widget, which is this-” How likely are you to recommend our product on a scale of 0 to 10?” You might have ignored some of these surveys too. But when you are the one sending out surveys, you want higher response rates. For those who are unaware of what NPS is, it is an index of -100 to +100 that measures the willingness of customers to recommend your company’s products to their connections.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Does ABM Help Produce Better Revenue Results?

Forrester's Customer Insights

Join me on a stroll down ABM memory lane? In September 2016, Forrester’s B2B Marketing and Sales research team published our first series of reports about account-based marketing. In November, we predicted that ABM would help boost B2B marketers’ customer obsession. We continue to survey the market to keep our finger on the ABM pulse. […]. B2B marketing ABM Account-based marketing B2B Marketing