Sun.Sep 15, 2019

How to Use Customer Loyalty Metrics: NPS, CES & CSAT

GetFeedback

This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates. Guides

Customer Success for Service Companies

CSM Practice

All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals.

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How to craft the perfect NPS email for your business in 2019

SurveySparrow

It is highly likely you have been asked the famous question either through an NPS email survey or a widget, which is this-” How likely are you to recommend our product on a scale of 0 to 10?” You might have ignored some of these surveys too.

NPS 52

Enterprise Feedback Management – The New Wave

Customercount

Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount. News Customer Feedback customer feedback management Enterprise Feedback Management

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

Does ABM Help Produce Better Revenue Results?

Forrester's Customer Insights

Join me on a stroll down ABM memory lane? In September 2016, Forrester’s B2B Marketing and Sales research team published our first series of reports about account-based marketing. In November, we predicted that ABM would help boost B2B marketers’ customer obsession.