Feedback

NOVEMBER 13, 2016

How likely are you to recommend me to your friends on a scale of 0 to 10? . On the internet, everyone eventually comes across online customer reviews. Some reviews are slanderous while others are posted seemingly by obnoxious cheerleaders touting a company’s products. . Most of us, regardless of what we truly tell others, read the comments and base our opinions on those reviews.

Net Promoter Score 100

Net Promoter Score System NPS Loyalty 100

Middlesex Consulting

NOVEMBER 13, 2016

When I first starting surveying customers after a service visit, the surveys were this long: They contained around 25 questions, took “forever” to complete, and yielded so much data that we never had the time or resources to produce actionable insight. And we never provided any feedback to the respondents about what we learned and what we were going to improve.

Survey 60

Survey Travel B2B System 60

Kate Nasser

NOVEMBER 13, 2016

Conference speaker diversity is key component for maximum success. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com.

Conference 56

Conference Meeting 56

Genroe

NOVEMBER 13, 2016

Designing your business so that all of your customers are always 100% satisfied is a nice idea but not realistic. So at some point you will need to run a service recovery process. One that fixes whatever has gone wrong and makes it right for the customer. What is Service Recovery? Today we are going to […].

How To 40

How To Customers Feedback Strategy 40

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Customers

Helpware

NOVEMBER 13, 2016

Customers 40

Customers 40