Sun.Dec 01, 2019

How To Prove That Fixing Customer Experience Problems Cuts Costs

Forrester's Customer Insights

There’s an alternative approach to proving the economic value of CX, and it has some advantages: The math is simple and it’s hard to argue against. What’s more, you’ll be measuring something that executives like in good times and love in bad times: cost savings. age of the customer

O Come All Ye Faithful… Shoppers

Helen Dewdney

Ding Dong Merrily, or Not? It’s the first of December today. That’s when Christmas festivities can start, right? Apparently not. They now seem to start much earlier, with music already being played in shops and the same old tunes playing over and over again, driving staff crazy in the process.

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Surveys Aren’t Dead – but people don’t care as much as you’d like

Confirmit

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’ I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments. Either way, it seems applicable to some of what follows.

O Come All Ye Faithful… Shoppers

Helen Dewdney

Ding Dong Merrily, or Not? It’s the first of December today. That’s when Christmas festivities can start, right? Apparently not. They now seem to start much earlier, with music already being played in shops and the same old tunes playing over and over again, driving staff crazy in the process.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Dealing with Negative Customer Feedback

Feedbackly

Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews will make. The post Dealing with Negative Customer Feedback appeared first on Feedbackly