ShepHyken
DECEMBER 24, 2021
Tom Laird is the Founder and CEO of Expivia , a USA-based, 500+ seat omnichannel contact center located in Pennsylvania. He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?. Cyber security is important now more than ever with cyber-attacks becoming more and more common.
Doing CX Right
DECEMBER 24, 2021
Nick Webb, author, and inventor with 40 US Patents explains how to attract & keep customers happy based on a lifetime of study and application. The post Eliminating What Customers Hate For Scalable Growth appeared first on Doing CX Right.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zonka Feedback
DECEMBER 24, 2021
According to Forbes, 74% of customers are at least somewhat likely to buy from you based on experiences alone. And one of the easiest ways to make your customer experience better is to make their interaction easy. Be it making it purchase, tracking a delivery, booking an appointment, or speaking to a customer service agent, ease of doing it definitely contributes to making the customer experience effortless.
CustomerSuccessBox
DECEMBER 24, 2021
For B2B SaaS companies, user adoption is one of the most important elements of sustainable growth. The time to first value or core value of the product was found to be the most important metric for SaaS growth. Research suggested that a 25% better time to value increase MRR by 9.3% more than the same increase in acquisition and 3.3% more than the increase in retention.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Zonka Feedback
DECEMBER 24, 2021
According to Forbes, 74% of customers are likely to buy from you based on experiences alone. Irrespective of competitive prizes and dozens of options to choose from, your customers are likely to purchase from you if you make their shopping experiences super easy and convenient.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
DECEMBER 24, 2021
You would think that with a fast and convenient website to shop from, hundreds of products to browse through, quick online payment availability, and basically a great shopping experience, customers are bound to repurchase. But the convenience of shopping and customer loyalty aren’t completely synonymous. In a world where customers can get a subscription, place orders, send quote requests, etc. effortlessly through the comforts of their homes, the service standards must keep up too.
CustomerSuccessBox
DECEMBER 24, 2021
“Moments of truth” are those crucial points in your firm’s interaction with a customer. An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. Why is identifying the ‘moments’ so important?
Zonka Feedback
DECEMBER 24, 2021
Webex meetings are an excellent way to connect with your team members and clients. But these meetings can often get boring and less interactive when the communication remains only one-sided. To ensure more productivity and interaction in your meetings, conducting live surveys would be a perfect way not only to establish two-way communication but also to collect views and opinions of your meetings attendees.
Expert insights. Personalized for you.
123 
Let's personalize your content