How to Craft a Winning Customer Service Strategy Using Self Serve
CSM Magazine
OCTOBER 20, 2022
Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? For starters, airport self-service kiosks speed up the formalities of boarding a flight, making life easier for staff and passengers.
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