Sat.Sep 07, 2019

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Low Operating Standards Causes High Retail Defection

Opinionator

Low Operating Standards Causes High Retail Defection. ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection. The report’s subtitle is: The real reasons shoppers aren’t returning to your stores. Specifically, the report analyzes what causes customers to not return to a retail location and warns that retailers who have not invested in their physical locations leave themselves pron

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