Low Operating Standards Causes High Retail Defection
Opinionator
SEPTEMBER 7, 2019
Low Operating Standards Causes High Retail Defection. ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection. The report’s subtitle is: The real reasons shoppers aren’t returning to your stores. Specifically, the report analyzes what causes customers to not return to a retail location and warns that retailers who have not invested in their physical locations leave themselves pron
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