Sun.May 02, 2021

2degrees Employee - and Customer-centric Culture Built on Shared Purpose, Fun

NICE inContact

There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but as a generalization it’s not too far off.

Three Steps to Proactive Customer Service

Bill Quiseng

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them.


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Covid Vaccine: All You Need To Know!


If today you have access to the vaccine against the deadly Covid-19 virus, it’s all because of the strenuous efforts by the worldwide army of assiduous scientists who formulated the much anticipated Covid vaccine.

Smart CRM Basics: Control Groups in Marketing


To understand the true impact of your marketing campaigns, using control groups that represent a group of customers who are excluded from receiving a certain campaign or journey – is a must. A well-known concern that many brands have is that using control groups means leaving money on the table.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How Can Lead Source Make or Break Your B2B Telemarketing?

Magellan Solutions

How Can B2B Telemarketing Lead Source Make or Break Your Company? B2B telemarketing is an essential process for any firm to get business partnerships. It serves as the first point of contact to introduce your service to others. However, setting up your telemarketing is not a one and done procedure.

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Suggested Software For Your Outbound Calling Service

Magellan Solutions

Best software for outbound call center services. Magellan Solutions outbound or “cold” calls raise awareness about your products to targeted audiences. Our calls are between you and prospects you’ve never been in touch with. . These unsolicited calls convince customers to make a purchase. .