2degrees Employee - and Customer-centric Culture Built on Shared Purpose, Fun
NICE inContact
MAY 2, 2021
There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but as a generalization it’s not too far off. Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience.
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