Sun.Jan 08, 2017

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A Service Company Grows By Introducing a New Service

Middlesex Consulting

All services businesses are trying to grow revenue and profit. One of the easiest ways to accomplish this objective is to sell a new product to an existing customer. This post discusses a new service being offered in the U.S. by Verizon to its Fios customers. If the first rule of growing services businesses is to sell new products to existing customers, then the second rule has to be the new products should be “adjacent” to existing services.

Company 60
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Acceptance of Average

Customer Enthusiast

Macy’s is in the news – and it’s not good news. It was reported on Wednesday that Macy’s is closing 68 stores and cutting more than 10,000 jobs. In one related article , Mark Cohen, a professor at Columbia Business School, said that Macy’s – and its competitors in the bricks-and-mortar retail industry – have been “unwilling to fully acknowledge the reality of their business performance.

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Integrated ERP/CX Digital Experiences

Circular Edge

Circular Edge had a busy 2016 with new Oracle Customer Experience (CX) Cloud implementation and integration projects. While some companies are starting with just one or two CX cloud applications there are also others that have been purchasing an entire suite of CX cloud apps. In most circumstances there has been an established Modernization or Digital Transformation Project requiring single sign-on and a variety of real-time and batch integrations with new and/or existing ERP and Supply Chain Sy