Wed.Jan 15, 2025

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HCLTech’s AWS powered AutoWise Companion: A seamless experience for informed automotive buyer decisions with data-driven design

AWS Machine Learning

This post introduces HCLTechs AutoWise Companion, a transformative generative AI solution designed to enhance customers vehicle purchasing journey. By tailoring recommendations based on individuals preferences, the solution guides customers toward the best vehicle model for them. Simultaneously, it empowers vehicle manufacturers (original equipment manufacturers (OEMs)) by using real customer feedback to drive strategic decisions, boosting sales and company profits.

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All You Need to Know About Social Media Algorithms

Brandwatch CX

Navigate the evolving social media algorithms with our practical tips for success in 2025. Boost your engagement and visibilityread more now.

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Boost Your Customer Service Resolution Rate with AI

CSM Magazine

Delivering exceptional customer service is crucial for businesses aiming to retain customers and enhance satisfaction. A key performance indicator in this realm is the First Call Resolution (FCR) rate, which measures the percentage of customer issues resolved during the initial contact. There is a direct link between customer satisfaction and high FCR rates.

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Get to Know Your Customer’s Day: Building Meaningful Connections Through Data and Insight

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty. Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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How AI Role-Playing Enhances Customer Empathy Training

CSM Magazine

Building strong customer relationships hinges on one key skill: empathy. Understanding a customers emotions and concerns can transform an average interaction into a memorable experience. But how do you effectively train for something as complex as empathy? This is where AI-powered tools step in, offering innovative ways to sharpen these skills. AI role-play creates realistic customer scenarios, helping you practice emotional intelligence in dynamic environments.

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Why Customers Stop Responding (And How CSMs Can Fix It)

CSM Magazine

Its frustrating, right? The radio silence from customers who had the most potential for a long-term partnership. Customers dont always say whats wrong. They drop out quietly, and those silent reactions are often louder than we realize. The worst part is: once they walk away, theres often no getting them back. According to PwC , 59% of customers will switch to a competitor after several negative support experiences.

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A Quick And Dirty Guide To Cryptocurrencies, Stablecoins, And CBDCs

Forrester's Customer Insights

What's the difference between a cryptocurrency and a stablecoin? What's a CBDC, anyway? We demystify the key terms in this blog post.

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Challenges in Implementing AI and Chatbots for Customer Support

CSM Magazine

One of the hottest topics in 2024 was AI and its influence on nearly every industry. While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. Whether you run your own e-commerce platform or work for a payment processor that operates very similarly to a bank , you have likely implemented or thought about implementing AI into your customer service strategy.

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Dry January Is Really A Lesson In Self-Optimization

Forrester's Customer Insights

The U.S Surgeon Generals recent warning on alcohol consumption and cancer risk came at a time when many consumers are participating in dry January. New terms like sober-curious are being used. Demand for sober bars.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Aquant Tackles Complex Equipment Challenges with Personalized AI to Enhance Service Team Performance

CSM Magazine

Aquant, a leading provider of AI-powered solutions for the field service industry, announced a new strategic vision for its Service Co-Pilot platform, marking a significant leap towards hyper-personalized AI in the service industry. Aquant’s latest advancements focus on personalizing AI to uniquely understand and address the complex challenges faced by service organizations in the manufacturing industry.

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Announcing The Modern Application Development Services Wave, Q1 2025

Forrester's Customer Insights

MAD Services Deliver Cool New Products Whilst Transforming Your Development Capabilities Modern Application Development (MAD) services represent the next wave in custom application development services.

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Mitigating risk: AWS backbone network traffic prediction using GraphStorm

AWS Machine Learning

The AWS global backbone network is the critical foundation enabling reliable and secure service delivery across AWS Regions. It connects our 34 launched Regions (with 108 Availability Zones), our more than 600 Amazon CloudFront POPs, and 41 Local Zones and 29 Wavelength Zones, providing high-performance, ultralow-latency connectivity for mission-critical services across 245 countries and territories.

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Top Tools to Protect Yourself from Cybersecurity Attacks

CSM Magazine

When being a business owner means that cyber threats are growing more sophisticated and frequent, protecting your digital assets is more critical than ever. Online attacks can disrupt operations, compromise sensitive information, and cause significant financial losses. Fortunately, a wide array of tools is available to help businesses and individuals defend against these evolving threats.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Compare smartly: 10 car review sites that you should bookmark

BirdEye

The internet is flooded with car review sites, but which ones deserve your attention? Whether you’re an automotive dealership tracking customer feedback or a buyer researching new cars, having trusted sources is essential. From new cars to certified pre-owned vehicles, we’ve curated the 10 platforms where authentic reviews shape buying decisions.

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Sky Crown Casino Review: A Variety of Games for Aussie Players

CSM Magazine

Modern entertainment venues offer a wide range of opportunities for those looking for variety and comfort in one place. Among the many options available, Sky Crown Casino offers comfort, a wide range of entertainment options and high quality service. The distinctive feature of this site is the wide range of entertainment suitable for people with different preferences.