Doing CX Right

FEBRUARY 3, 2023

Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9. The post Golden Ticket to Customer Experience Event appeared first on Doing CX Right.

Customer Experience 98

Customer Experience Hotels Customers Customer Service 98

SaleMove

FEBRUARY 3, 2023

Even with the rise in digital service channels, there’s still a reason to make phone calls. Here’s 3 reasons why you shouldn’t count phones out just yet. The post 3 Reasons Why Phone Calls Are Still Essential for Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 89

Customer Service Customers Call Center Contact Center 89

kommunicate

FEBRUARY 3, 2023

Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will. What we are saying is not just fancy talk [.] The post 5 Proven Ways To Scale Your Customer Support Team appeared first on Kommunicate Blog.

Customers 88

Customers 88

SAP Customer Experience

FEBRUARY 3, 2023

If you are an SAP Business One customer and you would like to know how to reach out to the SAP Business One support team, this blog is for you! If you are not an SAP Business One customer yet, and you would either like to know more about our.

How To 84

How To Customers Customer Experience 84

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Adrian Swinscoe

FEBRUARY 3, 2023

Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player […] The post Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell first appeared on Adrian Swinscoe.

Management 76

Management Company 76

Influitive

FEBRUARY 3, 2023

We’re in rough economic waters. Marketing teams across industries and regions now have to plan for driving growth, but with tighter budgets and smaller teams. In this backdrop, focusing on your existing customers is the smart – if not vital – investment. Increasing customer retention by 5% can boost profitability by 25% to 95%. Moreover, […] The post Forrester Study: How Influitive Generates a 355% ROI appeared first on Influitive.

ROI 52

ROI Study Customer Retention Industry 52

McorpCX

FEBRUARY 3, 2023

The business world has aligned on the fact that customer experience improvement is one of the most important things any organization can do to better compete today and position themselves for tomorrow.

Customer Experience 52

Customer Experience Customers 52

CSM Magazine

FEBRUARY 3, 2023

Dan Darcy, Chief Customer Officer at Qualified , explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy. We all know it’s more expensive to bring on a new customer than it is to retain an existing one. This is doubly true during a recession—and in case you haven’t been on social media, watched the news, or purchased eggs lately, it seems we’re barreling toward one right now.

Customer Service 52

Customer Service Chief Customer Officer ROI Social Media 52

Call Experts

FEBRUARY 3, 2023

The HVAC industry is in a state of growth which can pose major challenges for businesses, which is where an answering service for HVAC companies is helpful. Differentiating yourself from the competition can be challenging. But great customer service is essential. According to the most recent research, the revenue of the global Heating & Cooling industry is forecast to continuously increase by 53.2 billion U.S. dollars (+22.63%) within the next year.

Company 52

Company Call Center Call Center Solutions Exceptional Customer Service 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

inQuba

FEBRUARY 3, 2023

Helping customers achieve their goals so that you can too Brilliant customer experiences can seem out-of-reach for most businesses, especially in today’s environment. That’s why today’s multidisciplinary leaders are approaching challenges differently and demanding solutions that help them understand and act. Customer Journey Management, which includes orchestration, makes this possible.

Customer Journeys 52

Customer Journeys Insurance Analytics Touchpoint 52

Brandwatch CX

FEBRUARY 3, 2023

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SmartMessage Blog

FEBRUARY 3, 2023

Valentine’s Day is a special occasion for expressing love and affection and digital channels empower marketers to run their campaigns more efficiently regarding this important date. We will be sharing tips for creating effective Valentine’s Day digital campaigns that can attract and satisfy your audience in this post. Let us start by summarizing some general tips to increase your engagement with your customers and prospects on the day of lovers.

Tips 40

Tips Chatbots Social Media Brands 40

Forrester's Customer Insights

FEBRUARY 3, 2023

Tech Execs, do not be too aggressive with short-term cuts that inevitably will force you to play catch-up in the long run. Instead, be aggressive with repositioning your workforce to expand core business growth and strengthen the durability of your advantage in the market.

Marketing 26

Marketing Strategy 26

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

FEBRUARY 3, 2023

What do Live Nation’s Taylor Swift ticketing debacle and cyber risk have in common? Bad assumptions.

Government 26

Government Trends Management 26