Adrian Swinscoe

OCTOBER 30, 2021

This is a guest post from Tim Ferguson, a writer and editor of Marketing Digest. Just as digital marketers use analytics to understand their customers better, […]. The post A quick intro to people analytics and how it improves employee experience first appeared on Adrian Swinscoe.

Employee Experience 98

Employee Experience Analytics Marketing Customer Experience 98

ProProfs Chat

OCTOBER 30, 2021

74% of people are likely to return to a website if it is mobile optimized. 40% of people abandon a website that takes more than 3 seconds to load. User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users.

User Experience 93

User Experience Survey Tips Exercises 93

Beyond Philosophy

OCTOBER 30, 2021

Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to do. In this episode, we explore what Rachel, or anyone who champions Customer Experience but doesn’t have the support they need from above, can do to convince her boss that there is a need for change.

Leadership 68

Leadership Consulting Report Resources 68

Knowmax

OCTOBER 30, 2021

Why move from Legacy document management to a future-ready knowledge base?

Knowledge Base 98

Knowledge Base Management 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Doing CX Right

OCTOBER 30, 2021

How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty. The post Workplace Trends in 2022 and Beyond appeared first on Doing CX Right.

Trends 59

Trends Loyalty Brands Customer Experience 59

Genroe

OCTOBER 30, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe. See things in the present, even if they are in the future. Larry Ellison, co-founder of Oracle Presently, this is what I’m seeing in CX. [Research]2021 Customer Experience ROI Study […].

ROI 52

ROI Net Promoter Score Case Study B2B 52

inSided

OCTOBER 30, 2021

Today's inSi-DED story comes from no one other but Mary Poppen , CCO extraordinaire. In this story, she shares what happens when you forget to include a crucial date in your change management plan. (No big deal.).

Customers 52

Customers Management 52

ProProfs Chat

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it. This is where the importance of customer feedback plays its part.

Feedback 95

Feedback Survey Customer Satisfaction Effort Score 95

ProProfs Chat

OCTOBER 30, 2021

Today, customers have diverse needs and one solution for all isn’t going to work. The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. That’s exactly what market segmentation is all about! With the help of certain shared factors, a wide population can be put into subgroups for targeted marketing.

Marketing 95

Marketing Social Media Groups B2B 95

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Communication