InMoment XI
JANUARY 26, 2018
Do you, your team, or company exemplify exceptional customer experience? If so, the nomination period for the second annual CX Elite Awards from MaritzCX are now open. Celebrating Exceptional CX Efforts The CX Elite Awards celebrate the achievements and exceptional impact practitioners and companies are making in their customer experience efforts. Each award recognizes and.
QuestionPro Audience
JANUARY 26, 2018
The times they are a-changin’. Little known fact: Bob Dylan was singing about market research. Market research is changing, and smart businesses are seizing the opportunity to use smartphones to gather data in a timely, efficient way. There are two options when conducting market research in the mobile world: in-app surveys and mobile-optimized surveys that are housed on a webpage and accessed from a smartphone.
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InMoment XI
JANUARY 26, 2018
Do you, your team, or company exemplify exceptional customer experience? If so, the nomination period for the second annual CX Elite Awards from MaritzCX are now open. Celebrating Exceptional CX Efforts The CX Elite Awards celebrate the achievements and exceptional impact practitioners and companies are making in their customer experience efforts. Each award recognizes and.
ShepHyken
JANUARY 26, 2018
This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Beyond Philosophy
JANUARY 26, 2018
Colin Shaw and Professor Ryan Hamilton examine the question: Why do customers change their minds? What makes a customer change their minds when they have been so certain the day before? Critically what can we do about it? Ryan discusses research by psychologists that give us some clues, and pointers for improving your customer’s experience. Hosts, Colin Shaw and Ryan Hamilton.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Influitive
JANUARY 26, 2018
As an Influitive customer, you get access to one of the most engaging and resource-rich communities in the advocate marketing world—we call it “Influitive VIP.” And if you’ve been in VIP recently, you probably noticed it looks a little different. Not only does our AdvocateHub look better, but this new approach is also more strategic.
Avaya
JANUARY 26, 2018
The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the
CSM Magazine
JANUARY 26, 2018
The 8 Wastes of Customer Service are a modified version of the Toyota Lean Manufacturing system used by today’s service process experts. Waste is defined as anything that does not create value for a customer or colleague. Finding and eliminating waste in your service can cut costs and improve customer experience. Waste goes unnoticed over time.
Oracle
JANUARY 26, 2018
? ? ?. Episode 16 of Experience This! – a new customer experience podcast series – is now available. Listen here. Episode 16 summary: Why exceptional customer service doesn’t happen by accident, how to surprise and create customer delight, and the lessons we can learn from going to the big game. Get more episodes of Experience This! at smartercx.com/experience-this.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Maru/HUB
JANUARY 26, 2018
In today’s era of increasing customer churn, where price differentiation is no longer sustainable and customers’ expectations have shifted, customer experience (CX) has become the new battleground. Organisations must put emphasis on differentiating themselves from their competition by providing superior customer service. Investing in Customer Experience has become a strategic priority and indeed a challenge, for organisations worldwide.
Happy or Not
JANUARY 26, 2018
30.1.2018 – 2.2.2018 | Ontario, Canada It is that time of year again and HappyOrNot? is thrilled to be exhibiting for the 3rd year in a row at Canada’s largest HR event! The HRPA Annual Conference and Trade Show (HRPA) will be featuring the latest products and developments for cutting-edge HR issues, keynote speeches by global […]. The post HRPA Annual Conference and Tradeshow 2018 | 30.1.2018 – 2.2.2018 appeared first on HappyOrNot.
Customer Bliss
JANUARY 26, 2018
“More and more customers are willing to use live chat when contacting brands, but their general satisfaction rate has gone down slightly.” This is a finding from the recently released LiveChat Customer Service Report 2018 , comparing results from 2017 to 2016. The report pulled in data from 21,000 companies, nearly 334 million chats and 17 million inquiry tickets.
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