ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. With the variety of online products and services, customer expectations are constantly growing. Consumers expect brands to offer them memorable and meaningful experiences.

Customer Experience 66

Customer Experience Customers Marketing Customer Journeys 66

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Sales professionals need insight, reports, and innovative ways to reach potential customers.

Sales 111

Sales Customer Experience Chatbots Customers 111

AWS Machine Learning

SEPTEMBER 15, 2023

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Often, LLMs need to interact with other software, databases, or APIs to accomplish complex tasks. For example, an administrative chatbot that schedules meetings would require access to employees’ calendars and email.

Tools 95

Tools How To Chatbots e-support 95

kommunicate

SEPTEMBER 15, 2023

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.] The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog.

Social Media 83

Social Media 83

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

Call Experts

SEPTEMBER 15, 2023

In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes , customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service.

Customer Service 59

Customer Service Customers Customer Satisfaction Call Center 59

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? You’re not alone. In the realm of B2B service, staying attuned to client feedback is more crucial than ever. Further, a satisfied client isn’t just a one-time win; it’s the foundation of lasting partnerships. This is where customer feedback tools become essential.

B2B 52

B2B Feedback Tools NPS 52

Zonka Feedback

SEPTEMBER 15, 2023

5-Star ratings surveys are one of the quickest ways of collecting customers' feedback and measuring their satisfaction with your products, services, and the overall business. It is a very common form of CSAT survey that many businesses use to gauge customers' experiences by simply asking them to rate their experience.

Survey 59

Survey Customer Experience Feedback Measurement 59

Daniel Group

SEPTEMBER 15, 2023

Fred Reichheld on CX: An Exclusive Three-Part Conversation In this three-part video series, Lynn Daniel, Founder & CEO, of The Daniel Group, interviews Fred Reichheld, Bain fellow, founder of the loyalty practice at Bain, creator of the NPS® (Net Promoter Score) program, bestselling author, and a renowned speaker, on the fundamentals of CX to drive business growth.

NPS 52

NPS Net Promoter Score Loyalty Customer Experience 52

SurveySparrow

SEPTEMBER 15, 2023

Do you ever sit back and wonder what your customers think about your brand? If not, it’s time to take a break and ask yourself- “Are we actually listening to their feedback, understanding their journey, and optimizing their experience?” But again, how can you ensure your business is on the right track? That’s where customer experience monitoring comes into play.

Customer Experience 52

Customer Experience Customers Net Promoter Score Effort Score 52

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Propel23, the world’s first and best online event for CS professionals, had 30+ sessions focused on distinct aspects of post-sale operations. This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.

Customer Centricity

Brandwatch CX

SEPTEMBER 15, 2023

Discover 20 fun social media holidays for October! From International Coffee Day to Halloween, learn how brands creatively engage with their audiences.

Social Media 52

Social Media Brands Engagement 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales. How can product management get in on the action, and what can it even do to help offerings grow?

Management 55

Management Sales Marketing 55

Brandwatch CX

SEPTEMBER 15, 2023

Discover 20 fun social media holidays for October! From International Coffee Day to Halloween, learn how brands creatively engage with their audiences.

Social Media 52

Social Media Brands Engagement 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

Revenue Operations requires new capabilities, new processes, and a change-agent mindset from leaders which can propagate myths and misconceptions.

Sales 57

Sales Customers Marketing 57

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Touchpoint

Optimove

SEPTEMBER 15, 2023

Partnership will enhance joint clients’ digital marketing transformation by gaining a competitive advantage through Optimove’s Customer-Led Marketing platform The post Publicis Sapient and Optimove Partner to Elevate Clients’ Retention Marketing as Part of Digital Transformation appeared first on Optimove.

Competitive Advantage 52

Competitive Advantage Marketing Customers 52

Brad Cleveland Blog

SEPTEMBER 15, 2023

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.

Customer Experience 40

Customer Experience Customers Contact Center Call Center 40

Forrester's Customer Insights

SEPTEMBER 15, 2023

Each year, we gauge the state of the digital process automation (DPA) market in our comprehensive survey.

Survey 54

Survey Trends Marketing Customers 54