ShepHyken

DECEMBER 25, 2018

The Gig Economy. Cost-Effective Customer Support in an On-Demand Society. Shep Hyken interviews contact center expert Chrissy Cowell. They discuss the concept of the “gig economy,” the utilization of contact centers for freelance employee management, and how on-demand agents can provide cost-effective support and solutions for your customers and your business.

Contact Center 78

Contact Center Consulting Industry Resources 78

ProProfs Chat

DECEMBER 25, 2018

There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. It gives your customers a chance to voice their concerns and praise or criticize the offerings that they’re dealing with. Using surveys to gain feedback and insights from your customers has been a trend for quite some time now.

Survey 63

Survey Abandon Rate Guidelines Social Media 63

Confirmit

DECEMBER 25, 2018

Everyone in your team is working hard to improve the Customer Experience (CX). But are your results having the impact you want? If not, why? Politics? Silos? Technology? Whatever the excuses are, it’s time for them to stop. It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019.

Customer Centricity 40

Customer Centricity Culture Analytics Innovation 40

NetBase

DECEMBER 25, 2018

Artificial intelligence (AI) is the future – and businesses ready to harness it will capture sizeable chunks of whatever vertical they inhabit. And it looks like Europe is poised to do just that in many key, competitive areas, with sentiment analysis informing steps they take to dominate markets. Growth Areas. Research and Technology Organisations (RTOs) in Europe attended a two-day conference in Brussels recently to discuss technical problems “and develop new products and services for industry,

Innovation 40

Innovation Analysis Government Analytics 40

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NetBase

DECEMBER 25, 2018

We know Santa has helpers – or he’d never get everything done. Maybe he even uses social sentiment to inform his business strategy, like all smart businesses. Here are some insights from NetBase, surfaced with Santa in mind. Top Christmas List Requests. Analyzing the topic “Christmas list” gives us an idea of what terms are popping up as consumers envision the perfect gift: There are a lot of positive words indicating consumer excitement, like “great,” “perfect,” “amazing,” “best,” etc.

Ecommerce 40

Ecommerce Hotels Analysis Consumers 40