Mon.Nov 01, 2021

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What does the future hold for customer engagement via social media?

MyCustomer

Download this Whitepaper. Lead goal. 150. TM Form. Not a TM Form. Internal or External. Internal. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. This report explores the world of social media, and how your brand can create an authentic connection with customers.

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The top three things that will win over business leaders for contact center technology investments

NICE inContact

Other contact centers are upgrading their technology to keep up with customer and competitive demands. To get a more macro view of technology investments, download the complimentary ContactBabel report, State of Contact Center Transformation in the New Digital World. Get started on your digital transformation today!

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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

We at the Institute for Scientific Information are deeply saddened to hear of the passing of Henk Moed, our friend and mentor. Henk Moed was instrumental in the development of the field of bibliometrics and scientometrics and worked closely with Eugene Garfield, founder of the Institute for Scientific Information (ISI). His deep knowledge of and insights into bibliometrics and his sound understanding of the need for practical applications of research performance measurement was second to none.

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5 Tips for Leading an All-Star Customer Success Team

Totango

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Personal Finance Case Study: LendingTree Grows Customer Engagement

Blueshift

There’s a reason why personal finance is called just that — because, well, it’s personal. Especially as customers take big steps such as applying for a loan, they want to be sure that they can really trust the companies supporting them through the process. The post Personal Finance Case Study: LendingTree Grows Customer Engagement appeared first on Blueshift.

More Trending

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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Have you noticed? Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. Launching that app is a true gateway into a world of knowledge, industry-specific information and entertainment.To that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy.

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The Vanilla Fall 2021 Release: What's New?

Vanilla Forums

We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months.

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The Digital Customer Service Revolution With Paolo Fabrizio

Kustomer

In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert, to discuss digital customer service. Paolo has plenty of experience working with the integration of digital channels, as well as with hiring and training digital customer service assistants. . Paolo emphasizes the importance of leveraging conversations via social media, live chat and instant messaging apps for various industries, to build customer relationships.

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5 Tips for Leading an All-Star Customer Success Team

Totango

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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4 Types Of Marketing That Actually Work

Joe Rawlinson

No one can deny the fact that marketing is essential when you want to promote your products or services. Companies can take different approaches to reach targeted customers using a variety of marketing strategies. Implementing an effective marketing strategy can help you boost your sales. If you do not want to waste your time and energy on useless marketing activities, this article highlights what marketing actually works today.

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Why Feedbackly is the Best CXM Tool for Automotive Industry

Feedbackly

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,

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The State of Customer Experience (CX) 2021

mopinion

No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour. Now, as we enter the last quarter of 2021, the need and investment in customer […]. The post The State of Customer Experience (CX) 2021 appeared first on Mopinion.

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5 Top Customer Service Articles of the Week 11-1-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Is Free by Seth Godin. (Seth’s Blog) Customer service is expensive. But all of that expense–it’s the cheapest way to spread the word about what you do.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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5 Tips for Leading an All-Star Customer Success Team

Totango

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices.

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Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit Unions and Community Banks

SaleMove

Thoughts and key take-aways from the Conversational Banking Summit session discussing how conversational AI is evolving in banks and credit unions. The post Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit Unions and Community Banks appeared first on Glia Blog | Digital Customer Service Explained.

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How to Ace Global Qualitative Studies

2020 Research

How to Ace Global Qualitative Studies. At Schlesinger Group, we understand that navigating the complexities of conducting global qualitative research is challenging. While the steps are similar to most domestic projects, understanding the differences can help you avoid unforeseen setbacks, compromised results, or additional costs. That’s why we have created a short guide to help you ace global qualitative studies and reap the rewards of successful research, globally.

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How to Make the Customer Service of Your Furniture Selling Website Perfect

CSM Magazine

Just recently we have discussed the customer service for delivery companies , but what about furniture websites? Let’s talk about the main aspects of this kind of customer service. Why does your client need customer support? Increased loyalty. Nowadays, buyers are spoiled by the market and have many options. It is difficult to surprise them with anything extra.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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A Global Goal to Fight Climate Change: Calling on All G20 Countries

Uplight

We at Uplight believe that climate change can have irreversible and catastrophic effects, but there still remains an opportunity for countries to take action through climate policy and increase their original Paris Agreement commitments. We also believe in business as a force for good, centering our business on mitigating climate change and enabling energy providers Read More.

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Cold transfer vs. warm transfer: when’s the right time to use them?

Think Customers

It’s a common part of many contact center calls: the transfer. But while frequently used, transfers can be loaded with pitfalls. They have the potential to frustrate callers and associates alike – callers don’t like spending extra time on a call or, worse yet, having to repeat themselves; and associates worry about transfers’ effects on average hold times and customer satisfaction.

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Reasons Why It Is Good to Have a Lawyer Even If You Don’t Need One Now

CSM Magazine

A lawyer is an experienced legal expert who can provide valuable advice and counsel on a wide range of issues. They are trained to answer your questions, help you understand the law, and guide you through court proceedings. But they’re not just for people with problems, even if you don’t think you need one now, it never hurts to have a lawyer on retainer just in case something does happen!

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Increase Customer Engagement with the Challenges Feature

Perkville

We’re excited to announce the release “Challenges”, a way for you to automate and digitize challenges that you may already be running at your business.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Adobe’s Virtual Collaboration Bet Will Win If It Evolves Quickly

Forrester's Customer Insights

Helping people collaborate effectively to design experiences is a higher priority than ever. It would be high even if COVID-19 hadn’t hit us, simply because it’s increasingly clear that better experiences drive higher engagement, enrichment, retention, and recommendation. But the pandemic kicked remote work into high gear and, with it, the importance of being able […].

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How YMCAs Keep Members Happy and Engaged During COVID19

Perkville

We spoke with Stefany Begue, Association Membership Director at the YMCA of Greater Waukesha County, about how her branches are handling the pandemic.

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Prévisions 2022 : Expérience Collaborateur

Forrester's Customer Insights

Restant hétérogène, le monde du travail européen sera confronté à des différences significatives en termes de performances économiques et de niveaux d'emploi en 2022. Retrouvez nos prévisions pour l'expérience collaborateur.

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How to Re-Engage With Members During and After COVID Closures

Perkville

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The Days When SA&T Operated Solely To Train People About Security Are Vanishing

Forrester's Customer Insights

I’ve been living and breathing the security awareness and training (SA&T) market since joining Forrester 3.5 years ago, working closely with most vendors in this market, as well as our clients. I have seen a significant elevation in the conversation and client expectations, with vendors rushing to innovate and disrupt to meet these new expectations. […].

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See Point Balance in LightSpeed Retail

Perkville

Staff members at LightSpeed businesses can now inform customers of their point balance without having to navigate to Perkville.

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Prévisions 2022 : Protection des Données 

Forrester's Customer Insights

En octobre?2020, près d'un salarié européen sur trois a déclaré que son employeur utilisait un logiciel pour surveiller sa productivité lorsqu'il travaille à domicile. Les entreprises qui choisissent de déployer cette technologie doivent aussi se préparer à gérer certaines de ses conséquences au cours des 12 prochains mois. .

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