Will Machines Really Own the Transactional Surveys of the Future?
InMoment XI
NOVEMBER 29, 2016
I wish I could take a poll right now to get your first reaction to this question and ask you what you perceive “own” to be… This is a very fundamental topic of today’s customer experience measurement world, and it is an interesting debate topic among many CX professionals and researchers. In fact, I have.
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