Mon.May 20, 2019

8 Ways for CEOs to Rethink Employee Engagement

Think Customers

“CEOs need to connect with their employees.” This statement shouldn’t take any business leaders by surprise. In past decades, though, it was hardly a requirement. These days, leaders of Fortune 500 companies and startups alike are taking a different tack.

How to Move Customers Past Price

The DiJulius Group

This guest article is brought to you by Jeff Mowatt, speaker at the 2019 Customer Service Revolution. Do your team members ever give you this excuse when your company loses a customer, “Our competitors are hammering us on price. That’s why we’re losing business.”

How To Create Customer Journey Map Of A Restaurant?

Survaider

Are your customers annoyed by your late services? Customer Experience

Fundamentals of a Customer First Strategy For Every Industry

C3Centricity

Every industry strives to improve their customers’ experience with their products and services. Adopting a customer first strategy is therefore in many company objectives. Unfortunately it rarely goes beyond the theory in many organisations, so I decided to help out with these six suggestions.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Obstacles Contact Center Agents Come Across During Interactions

Jacada

There was a time when customers only had a single choice when it came to contacting a company's customer service department. They had to dial a number to reach the department by phone—and make sure that they did so during the company's customer service department's hours of operation. Read More.

More Trending

Smart Solutions Resolve Call Center Operational Issues

Jacada

All industries encounter operational obstacles; those with call centers come across an extra set of issues during day-to-day operations. Read More. Jacada Blog

Get to the Heart of the Sales Mindset and Increase Questioning Confidence

Integrity Solutions

If your employees struggle with a willingness to ask the questions that will deliver more client value, you need focus on shifting their mindsets and building their confidence.

Sales 84

Field Service Management Technology For Better Business Outcomes

Astea

See how IoT, Big Data, AR and AI drive better service results for today’s service leaders.

The eight best practice capabilities of outstanding customer experience leaders

MyCustomer

Engagement. The 8 best practice capabilities of CX leaders

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Taking Instagram Analytics to the Bank

NetBase

With more than 500 million active daily users , Instagram is the hottest platform for brands to be on right now. But many are still unsure of how to communicate the amazing engagement they’re seeing – and correspondingly unable to demonstrate it in terms of ROI.

I’m New to Contact Centers. Here Are 5 Things I Learned at ICMI’s Contact Center Expo.

Talkdesk

Last week, I attended ICMI’s yearly contact center expo in Fort Lauderdale, Florida. The theme was “Navigate the Tides of Transformation,” which was fitting for two reasons. One, because the conference was at The Diplomat Beach Resort, which is located right on the beach.

Professional Communication Soft Skills are more than Talk

One Millimeter Mindset

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance.

Why Online Customer Reviews are Important for your Business?

Provide Support

The importance of online customer reviews. Modern customers start their search of products or services with thorough analysis of information available on the Internet. They visit company’s Facebook and LinkedIn pages and read available online customer reviews.

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

A New Way to Improve Your CSM Team Performance

ClientSuccess

CSMs Are Problem Solvers. Like diligent gardeners, Customer Success Managers (CSMs) excel at identifying problems and attacking them at their roots. Once one problem is solved, they move on to the next one, steadily weeding out every problem until only the healthy crops are left to flourish.

eBook 56

Exciting News From The XM Institute

Experience Matters

The time has finally come for me to tell people to stop purchasing Temkin Group research reports. Are we eliminating them? Are they irrelevant? We’ve just decided to give them away for free on the Qualtrics XM Institute site.

Introducing our new content series – Discovering Customers!

Survicate

The post Introducing our new content series – Discovering Customers! appeared first on Survicate. Discovering customers

What are the Top LMS Tools for Customer Service Teams

PlayVox

Every call center or business with its own customer service department should invest in a high-quality Learning Management System (LMS). Because ongoing education for your employees is crucial to keep delivering the best customer experience.

Tools 62

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Serving Multi Location Clients At the Local Level

Grade.us

Often, as digital marketers, we get caught up in the business of completing tasks. When it comes to multi location clients, an agency's responsibilities can grow exponentially.

CX Execs Rise To Power Across B2C And B2B Industries

Forrester's Customer Insights

Unprecedented Growth Chief customer officers and chief experience officers were once a small community of visionaries and practitioners pioneering customer experience (CX) across industries.

B2C 40

Social Media Contests at DataStax Accelerate 2019

datastax

Want to win a DataStax Swag Bag? Follow @DataStax on Twitter and attend DataStax Accelerate 2019 for three chances to win! Submit your funny captions for the #Accelerate19Caption contest. Most clever captions win a Swag Bag. Answer our #Accelerate19Trivia correctly. First correct response wins a Swag Bag. Participate in the #Accelerate19Games Selfie Scavenger Hunt. Up to 3 attendees who post a selfie with the most items on our Scavenger Hunt list will win a Swag Bag.

AI IRL Podcast Episode 20: Can AI Save Billions in Clinical Research Costs?

Bold360

Subscribe via iTunes , Spotify and more. When the cost of drug development has increased a few hundred fold, how do you find a way to cut expenses and time? AI to the rescue.

Data 56

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Enterprise CCM: Customer Communications Management Isn’t a Maybe, It’s a Must

Ecrion

Discover how to create customer loyalty and a better customer experience in competitive industries with customer communications management (enterprise CCM). How do you communicate with someone important to you? Are you likely to send them disparate messages, go weeks in between conversations or neglect them when they reach out? You wouldn’t treat an esteemed friend or family member this way. So, why would you use this approach with the clients who create the backbone of your enterprise?

Customer Experience Is More Than Your Frontline

Hello Customer

In the previous episode of 'Leslie Illustrates' we learned how to leverage feedback to all of the departments in an organisation. This week, Leslie explains why you shouldn't let the sole focus on customer experience reside in your frontline staff.

NPS 54

The Importance of Segmentation

Fox Metrics

Before we get into why “segmentation” with web analytics can be highly valuable to your site’s performance and profitability, let’s first define what the term means.

FORRward: A Weekly Read For Tech And Marketing Execs

Forrester's Customer Insights

Even Big Digital Companies Need Little Humans. Lots Of Them Amazon offered $10,000 of startup capital and up to three months of pay to qualifying employees who quit. and go start a local last-mile delivery business.

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!