Thu.May 06, 2021

3 Ways Humans and AI can Work Together

Interactions

Which is better: machines or humans? We’ve seen the debate for years. When it comes to customer service, there are strong opinions for each. . On one hand, automated systems can handle an unlimited number of customers at once, resulting in less time wasted and lower operational costs.

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How to get your CCXP credentials

GetFeedback

Learn what the CCXP is, why it matters, and how to get it. Guides

How To 195
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The 5 Best Free WordPress Live Chat Plugins

Comm100

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share. A key reason why so many businesses use WordPress is because the software is free. But it’s so much more than that.

Billing through a consultant retainer fee agreement is the better solution.

Wired and Dangerous

Detailed clauses address the permissions and restrictions governing the licensees use of the trade mark(s). Limitations are based around two key elements, namely territory and the purposes for which the licensee may use the trade mark(s).

The History of the Word "Hacker"

According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT. This fact alone reminds us that culture and words begin in actual places. At that time, to hack code, or hack out code, had a negative connotation. Where did this come from? Read this eBook to learn how the word "hacker" has evolved.

How to Retain More Clients: Benefits and Strategies

Totango

What is customer retention ? Why is it important? And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what customer retention means as a concept, as a strategy and as a metric. We’ll highlight its direct relevance to revenue and its other compelling benefits.

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280421_Blog_Webinar_StevenVB

Hello Customer

More and more companies seem to get on the train of customer centricity, well sort of. Organizations understand the importance and urgency that customer centricity brings, but few companies get it right.

The Phase One Agreement does not follow this model.

Wired and Dangerous

Key takeaway: If an agreement has a fee structure, allows the use of trademarks and provides a marketing system and/or method of operations, it is automatically considered a franchise agreement. Other specific provisions may be included depending on the parties’ negotiation.

How Automation Can Kick IVR Testing Into High Gear

Cyara

Recently, Cyara officially announced the release of a new automated Interactive Voice Response (IVR) testing feature, Call Explorer. If you haven’t had the chance watch or read up on how this feature helps make it easier to shift from manual to automated testing, you can learn more here.

Birdeye awards: Here’s why we’re the #1 Experience Marketing platform on the market

BirdEye

There’s a reason why Birdeye is the #1 Experience Marketing platform on the market. We work hard to ensure that our platform enables businesses to deliver fantastic experiences at every touchpoint and allows their customers to share their experiences on review sites and social media.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

15 CX Best Practices To Differentiate Brands

Doing CX Right

Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes. The post 15 CX Best Practices To Differentiate Brands appeared first on Doing CX Right.

Why Is It Ideal To Outsource Ecommerce Like Shopify?

Magellan Solutions

Best ecommerce full outsourcing platforms. You have to be design savvy and an expert in programming. These jobs are better left with the experts. After all, this is where customers will make their orders. You want to make sure that their experience is a positive one.

Get Featured On DoingCXRight®?

Doing CX Right

Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right. Featured Blog doingcxright guest post

11 Ways Technology Improves Outbound Telemarketing Services Experience

Magellan Solutions

Technology is shaping Outbound Telemarketing in more ways than one. Since its conception, outbound telemarketing has become the go-to of businesses who want to have a progressive revenue and sales.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Get Featured On DoingCXRight®?

Doing CX Right

Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured on DoingCXRight®?. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right. Guest CX Articles doingcxright guest post

How a contact center can be the perfect partner: real estate agents and property managers.

Call Experts

Real estate agents and property managers, if your business takes too long to react to requests and return messages, your renters, buyers, and owners can get disappointed. Then, word will spread.

15 CX Best Practices To Differentiate Brands

Doing CX Right

Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes. The post 15 CX Best Practices To Differentiate Brands appeared first on Doing CX Right.

AEE’s Markets, Jobs, and Lessons from the COVID Year

Uplight

Last year was a year unlike any other, but the energy industry adapted to the many challenges presented. Angela Tucci, Uplight’s Chief Operating Officer, joined a panel hosted by the Advanced Energy Economy (AEE).

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Get Featured On DoingCXRight®?

Doing CX Right

Do you have a story about a great customer you've had or Wow Moments you created for others? How about an employee experience and leadership lessons? Submit a request to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right. Featured Blog doingcxright guest post

Customer Success Vs Customer Support: Know The Difference!

SurveySparrow

If customer is king, then knowing how to serve royalty is paramount. Imagine your customer is a restaurateur with Michelin star chefs and gourmet cuisine. In the same analogy, how do we differentiate customer success vs customer support?

Get Featured On DoingCXRight®?

Doing CX Right

Do you have a story about a great customer and employee experience and leadership lessons to share? Submit request to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right. Guest CX Articles doingcxright guest post

Improving the patient experience. A Case Study by Momchil Blaskov

CX Centric

Momchil Blaskov. This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The full book can be purchased here.

Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges? Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.

Here’s How To Evaluate Marketing Performance in the Age of Hyper-Personalization

Optimove

You put more books on your shelves. So, yeah, you got more data. But, unless you’re Mike Ross from Suits, a fictional genius who can memorize entire encyclopedias, you may just also have a bigger mess. And less clarity into the data you own.

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How to Support Your Agents and Improve Customer Retention

Solvvy

Customer support agents are instrumental to every company. They are problem solvers and product and service experts. At times, they are sales people. They are a company’s first line of support when inquiries and issues arise. And while customer support agents are indispensable players in any organization, they simply cannot do it all.

Here’s What’s New from April 2021|Kommunicate Product Updates

kommunicate

In the month of April, we have added some cool features in the Dashboard and Kompose Bot Builder. Also updated the existing ones to improve your overall experience with Kommunicate. CHAT WIDGET & DASHBOARD Delete tags We’ve added an option to delete the tags that you & your team created.

Successful Collaboration Makes What You Think Actionable

One Millimeter Mindset

Successful collaboration involves taking action on all those marvelous ideas bouncing around inside your brains! Especially taking action on more ideas generated when complex problem-solving, together.

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.