Tue.Sep 27, 2022

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe

Comm100

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now believe that companies need to improve their trustworthiness.

Data 130

Did Our Predictions For 2022 Come True?

Forrester Digital Transformation

We made bold predictions for 2022. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023.

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Saving money for the over 60s

Helen Dewdney

How to save cash when you are older. older households will still be living in fuel poverty this winter, according to AGE UK , despite the Government freezing the energy price cap. During this cost of living crisis, we are all looking for ways to save money.

Highly Cited Researchers tackle SDG 6: Clean Water and Sanitation

Clarivate

Water is essential to survival and yet extreme, less predictable weather conditions are affecting its availability in many regions. In our blog series about Highly Cited Researchers and the UN Sustainable Development Goals (SDGs), we turn our attention to SDG 6: Clean Water and Sanitation.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

How to Add a WordPress Contact Form without Plugin

SurveySparrow

Are you looking for an easy way to add a contact form to your WordPress site? If so, you’re in luck! This post will show you how to add a contact form to WordPress without using a plugin. We’ll also give you a few tips on choosing the right contact form for your site.

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30 Customer Service Memes That Will Have You in Splits

SurveySparrow

Besides dealing with loads of questions, annoying bugs, and umpteen feature/discount/special requests, customer service people also juggle multiple conversations and customers on a daily basis, and they are indispensable to a company’s reputation.

Malwarebytes Accelerates Marketing With Rich Customer Data

Blueshift

AI Marketing Customer Experience Customers + Partners

Meet the Analyst Covering Design Workflow: Sheila Mahoutchian

Forrester Digital Transformation

What topics will you be covering at Forrester? I’m excited to dive deep into coverage areas revolving around design workflows, tools, and services for the CX function.

Learning to Lead by Example in the Workplace with Reagan Helms

Russel Lolacher

In this episode of Relationships at Work, Russel chats with SaaS Head of Support and Training and emerging leader Reagan Helms on his experience in learning to lead by example.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

A Feedback Platform for Every Department in the Enterprise

SurveyGizmo

Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey. In early 2022, Malwarebytes had started their switch to Alchemer from SurveyMonkey. Their story of platform selection and initial training is one of our most popular case studies.

Capturing Key Future Fit Strategies And Core Drivers

Forrester Digital Transformation

We are happy to announce the publication of a collection of data snapshots on senior technology decision-makers’ attitudes and behaviors around being future fit.

Introducing self-service quota management and higher default service quotas for Amazon Textract

AWS Machine Learning

Today, we’re excited to announce self-service quota management support for Amazon Textract via the AWS Service Quotas console, and higher default service quotas in select AWS Regions.

Uplight’s Social and Environmental Impact in 2021

Uplight

Uplight is committed to driving to a more sustainable planet, communities, company, and people as a certified B Corp. Read about the impact we had in 2021! The post Uplight’s Social and Environmental Impact in 2021 appeared first on Uplight. Uplight News

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Join the SAP Essential Success Experience Day on October 27

SAP Customer Experience

We are excited to invite you to the SAP Essential Success Experience Day on Thursday, October 27, 2022. This virtual event explores how SAP’s foundational support model helps companies like yours to effectively adopt and run SAP cloud solutions with outcome-focused services and real-time support. What to expect? Gain exclusive. SAP S/4HANA #S/4HANA #sapenterprisesupport Customer Experience Digital Transformation RISE with SAP SAP Analytics Cloud SAP SuccessFactors HXM Suite Support Services

CX Day: How to celebrate customer experience management

MyCustomer

Engagement CX Day: How to celebrate CX management

How To Demonstrate The Strategic Value Of The Contact Center

Blake Morgan

This is a sponsored guest post from UJET , written by Justin Robbins. . Maybe you’ve heard that contact centers provide three levels of value to a business: cost efficiency, customer satisfaction and loyalty, and strategic value.

Building a Digital Organization

West Monroe

Every organization’s digital is journey is different—but everyone is seeking the same promised land: to become a digital leader. Digital companies outperform the market. They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

Don’t Just Transact With Customers, Advise Them

Blake Morgan

? ? ? ? ? ?. The traditional approach to banking is transactional. Customers need to make a deposit or move money, so they interact with their bank to get the job done. Once the transaction is complete, the relationship stalls until the next time customers need help.

Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Every company looks to retain its customers as much as possible. This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals.