Mon.Sep 09, 2019

Is Your Customer Personalization Actually Personal?

CSM Magazine

Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building. It’s really fascinating to speak with organizations about their personalization strategies.

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How to Reduce the Risk of Response Bias in Your Surveys


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Is Story part of Your Professional Advancement Roadmap?

One Millimeter Mindset

When you think about your professional advancement roadmap, storytelling probably is the last component on the list. After all, our perception of professional development reinforces a linear, straight-line from where we are today, to where we will be tomorrow and in the future.

How to Create Effective Customer Experience Journey Maps


The post How to Create Effective Customer Experience Journey Maps appeared first on Survicate. Best Practices Customer satisfaction

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Promises, Promises, Promises.


It’s ALL about keeping promises with CX. And, on this week’s ‘ Sweets of CX’Podcast , Eric Ullman – Customer and Employee Experience Strategist and owner of CX Alchemy – offers some delectable advice on the subject.

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More Trending

5 Top Customer Service Articles for the Week of September 9, 2019


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

AI IRL Podcast Episode 33: AI or A-Try? What You Need to Know to Break Through the Hype


Subscribe via iTunes , Spotify and more. People get excited about AI. But a lot of times, they get lost in the hype. So, on the latest episode of AI:IRL , Guy Zipori joined me to talk through what’s hype and what’s reality.

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7 Key Qualities that Make a Good Customer Service Team Coach


Coaching empowers your customer service team with expert support, guidance and encouragement — or, at least, it should. HR Management for CX CX Culture

The top CX measurement techniques - as ranked by CX leaders


Engagement. The top CX metrics - as ranked by CX leaders

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

How to Optimize Customer Communications Across Customer Journeys


Customer experience (CX) has been gaining traction; it’s now much more than just a buzzword and it now requires your immediate attention.

Totango IBIZA Product Updates | September 9, 2019


Totango Product Updates | September 9, 2019. Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers are extremely knowledgeable about their customers and their work.

Now You Know London 2019: 3 Things To Get Excited About

Brandwatch CX


How to Identify Influencers for Every Niche Need


Finding an influencer for every niche need may feel like overkill, but it’s so incredibly worthwhile for brands. We’ll explain why that is and how the discovery process looks below!

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

Hiring People who Smile is One Step in the Right Direction

Ann Michaels and Associates

It takes a mere second and can actually make someone’s day. Smiling is probably the most underrated gesture we can bestow upon one another. Think about how many people you interact with during the day. Or maybe people you just walk by. How easy would it be just to smile at them?

The Top 8 Quiz Makers That You Should Look for in 2019


Quizzes, Quizzes everywhere, but not a good one in sight! You know it, I know it! We do need a quiz maker. Want to get information about your customers? Want to know what your employees think about the new work culture? What do you do? Resort to Quiz makers! No second thoughts!

Call Center Coaching Effectiveness: 5 steps to (Finally!) Realizing a Return on Coaching

Amplifai Coaching Category

By Melissa Pollock & Jim Rembach. Coaching

The Top 8 Quiz Makers That You Should Look out for in 2019


Quizzes, Quizzes everywhere, but not a good one in sight! You know it, I know it! We do need a quiz maker. Want to get information about your customers? Want to know what your employees think about the new work culture? What do you do? Resort to Quiz makers! No second thoughts!

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2


“… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. COPC Inc.

FORRward: A Weekly Read For Tech And Marketing Execs

Forrester's Customer Insights

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5

Amaya (partner)


The post Amaya (partner) appeared first on Optimove. customers

Meet Your Newest B2C Martech Analyst

Forrester's Customer Insights

Do you work with marketing resource management (MRM) or mobile engagement automation (MEA) tools? If yes, I want to hear from you! I’m Steph, the newest member of Forrester’s B2C martech research team. I’ve been at Forrester for four years, first as a research associate and most recently as a researcher on the B2C marketing […]. B2C marketing marketing & strategy marketing automation marketing resource management (MRM) marketing technology mobile marketing

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How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.



The post Arc appeared first on Optimove. customers

The Forrester Wave™: ECM Content Platforms, Q3 2019

Forrester's Customer Insights

Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave evaluations merged into one and what to expect from it. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […].

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The post Wiraya appeared first on Optimove. customers

A Master Marketing Blogger’s Guide To Agency Success

Fortune 500 companies trust Ryan Robinson to manage their content strategy. And they're smart for doing so, because he built a 6-figure blog with over 400,000 readers while working a full-time job. He's been featured in Forbes, Entrepreneur, Inc., Fast Company, and a host of other publications.

Proven Strategies to Increase Case Deflection & ROI

Speaker: Matt Laurenceau, Head of BMC Communities

Many organizations and community managers aim to provide, among other things, effective customer self service support through their online community. While this is all well and good, without taking a strategic and data-driven approach to these types of programs, success may be limited. This webinar will teach you about the strategies and programs that drive success across your community.