Survicate

MAY 10, 2019

The post How To Use Surveys to Make Your Customers Happy appeared first on Survicate.

Survey 49

Survey How To Customers 49

Avaya

MAY 10, 2019

Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from checking into flights to paying parking tickets, viewing children’s report cards to scheduling a ride across town. Dramatic developments in communication technologies – mHealth, mobile phone apps, email notifications, online chat – have created an expectation of instant access across the consumer spectrum, including healt

Healthcare 55

Healthcare Multi-Channel Insurance Transportation 55

ServiceDock

MAY 10, 2019

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX survey. That’s not at all surprising because a quick service restaurant will have a different service setup to a fine dining restaurant and different management teams will have varying areas of focus.

Feedback 48

Feedback Survey Brands Customers 48

delighted

MAY 10, 2019

Once you’ve designed and distributed your customer survey, the next step can be the most exciting part of the process: watching the responses roll in. Unfortunately, the reality is that you may not get as many responses from your first survey project as you would like. This low survey response rate can lead to concerns over unreliable feedback or a lack of helpful customer insights.

Survey 66

Survey Feedback B2B NPS 66

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

NICE inContact

MAY 10, 2019

As I searched for ways to discipline my accident-prone, very determined, yet very sensitive and sometimes diva-like 5-year-old daughter, I had a revelation: Dealing with rude customers in the contact center can be similar to this challenge. As customers get more frustrated — whether it’s a product not working correctly, not reaching resolution, or any number of triggers — logic seems to exit the building.

Interaction 200

Interaction Contact Center Guidelines Training 200

NICE inContact

MAY 10, 2019

Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. They expect to see a solid business case with a strong, defensible return on investment (ROI). When Valvoline looked into centralizing the inbound calls that its 1,300 retail locations were handling, the business case almost wrote itself.

Automotive 149

Automotive Contact Center Return on Investment ROI 149

ShepHyken

MAY 10, 2019

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Customer service offers more than just an avenue for your clients to show their support or grievance; it also helps attract new buyers and retain existing ones.

Resources 108

Resources Customers Groups Customer Service 108

Beyond Philosophy

MAY 10, 2019

We don’t like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens. Likewise, we buy Powerball tickets in the improbable event that we will win. In other words, we are terrible at estimating the probability of unlikely events, for good or ill.

Management 87

Management Customer Experience Design Insurance Government 87

datastax

MAY 10, 2019

DataStax Accelerate is right around the corner and comes with a plethora of awesome speakers and informational talks. For those of you wearing a developer hat, the “ Building Modern Applications ” track was built for you. . This track features talks on building applications with Spring Boot in Java , Go , and microservices in Python (all on Apache Cassandra), plus a discussion on how serverless functions make everything a microservice.

Data 92

Data How To 92

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

kommunicate

MAY 10, 2019

Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. At Kommunicate, we evaluated many chatbot building platforms for various use cases such as customer support and service. Below is the list of chatbot platforms which got our attention. Dialogflow Amazon Lex IBM [.].

Chatbots 92

Chatbots Communication Company Customers 92

dscout People Nerds

MAY 10, 2019

On May 1st we got 250+ user researchers together for a day of insight-sharing, question-raising, and curiosity-building. Here’s what we learned.

93

93

Customercount

MAY 10, 2019

I had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference this week in my hometown of Indianapolis. I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E. Conference appeared first on CustomerCount.

Conference 75

Conference 75

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations.

Customer Success 74

Customer Success Technology Conference Competitive Advantage 74

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Merkle

MAY 10, 2019

Data analytics is a field that’s constantly evolving. In recent years we’ve seen the arrival of big data, as well as the introduction of 4G. But now we’re preparing for the introduction of 5G, which could have an impact on data analytics for companies of all sizes. An article for Dataconomy has suggested that the arrival of 5G will bring about a “culture shift” in data analytics.

Analytics 67

Analytics Data Culture Technology 67

Enalyzer

MAY 10, 2019

The internet loves quizzes, they are literally everywhere. You can find any type of quiz, from random trivia to personality quizzes, and most importantly, quizzes that tell you which Disney princess you are. Quizzes are an excellent tool for businesses to generate leads and increase brand awareness but they are also great for education and training.

Tools 58

Tools Training System Connections 58

Talkdesk

MAY 10, 2019

The “future call center” is no longer just an abstract theory. AI, machine learning and automation have brought the future to the present and call center leaders who want to keep their businesses competitive in today’s economy must adopt the technology that will enable them to provide truly innovative customer experiences. Sheila McGee-Smith of McGee-Smith Analytics and Patrick Russell, Principal, Product Innovation Marketing at Talkdesk, joined together in a recent webinar to discuss the five m

Call Center 50

Call Center Contact Center Average Handle Time Chatbots 50

ClientSuccess

MAY 10, 2019

We’re excited to unveil the new logo of the CS100 Summit. The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. Customer success leaders and SaaS executives come from all over the world to experience the magic of the CS100 Summit.

Conference 48

Conference eBook Customer Success Culture 48

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Oracle

MAY 10, 2019

Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , Ian Golding , and Blake Morgan to spotlight modern customer experience excellence.

Strategy 45

Strategy Customer Experience Data Ecommerce 45

NetBase

MAY 10, 2019

Though financial service brands may not naturally have the same social appeal as other brands in other industries – like retail – you can still win on social media. The key for you is to ensure the data you collect is timely and accurate – and then used well to connect to your audience. AI analytics can help you: Find Your Humanity. For industries not viewed with the same sense of “fun” as some others, letting the humanity behind the brand shine through is of the utmost importance.

Financial 43

Financial Analytics Social Media Analysis 43

delighted

MAY 10, 2019

Once you’ve designed and distributed your customer survey, the next step can be the most exciting part of the process: watching the responses roll in. Unfortunately, the reality is that you may not get as many responses from your first survey project as you would like. This low survey response rate can lead to concerns over unreliable feedback or a lack of helpful customer insights.

Survey 43

Survey Feedback B2B NPS 43

LiveChat

MAY 10, 2019

Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas. But who says that you have to spend hundreds and thousands of pounds on buying a piece of land and then converting it into your shop when you can easily do it online! So, if you have an idea or a product which you think is beneficial for other people, then go through this article and learn how to set up an online store.

e-support 47

e-support Ecommerce Marketing Groups 47

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Training

SaleMove

MAY 10, 2019

This past week, we headed back to sunny San Francisco to demo at FinvoateSpring 2019. Glia’s CEO and Co-Founder, Dan Michaeli, took the stage to show everyone the benefits of a digital-first customer journey- which allows banks to start with automation and quickly move customers to a digital engagement to drive conversion rates. This years […].

Banking 40

Banking Customer Journeys Engagement Customer Service 40

Enalyzer

MAY 10, 2019

The internet loves quizzes, they are literally everywhere. You can find any type of quiz, from random trivia to personality quizzes, and most importantly, quizzes that tell you which Disney princess you are. Quizzes are an excellent tool for businesses to generate leads and increase brand awareness but they are also great for education and training.

Tools 40

Tools Training System Connections 40

SaleMove

MAY 10, 2019

This past week, we headed back to sunny San Francisco to demo at FinvoateSpring 2019. Glia’s CEO and Co-Founder, Dan Michaeli, took the stage to show everyone the benefits of a digital-first customer journey- which allows banks to start with automation and quickly move customers to a digital engagement to drive conversion rates. Dan Michaeli, Co-Founder and CEO, presents Glia at FinovateSpring 2019.

Contact Center 40

Contact Center Banking Customer Journeys Connections 40

Innovative CX

MAY 10, 2019

During our lives, I imagine most of us have tried to learn a second language. Possibly because we were required to in school, we were traveling to a foreign country or we simply wanted to expand our knowledge of other countries and cultures. Often, when learning a new language, we translate from our ‘home’ language into the new language in our minds.

Customer Experience 40

Customer Experience Culture Travel Touchpoint 40

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

DemandJump

MAY 10, 2019

What is customer acquisition? Customer acquisition refers to bringing in new customers - or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to point of purchase.

Customers 40

Customers Consumers Brands Marketing 40

Advantage Communications

MAY 10, 2019

In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your brand, but will encourage them to become proactive advocates of your company. But what happens when you don’t have the expertise or manpower to offer the customer experience (CX) that consumers have come to expect?

Call Center 40

Call Center Touchpoint How To Consumers 40

Forrester's Customer Insights

MAY 10, 2019

I focus a lot of my research on marketing innovation and have been working on mobile (first as marketing guy at a telco in 1998 then as an analyst) for more than 20 years. However, it is still fascinating to me to see how many marketers wrongly think their company has fixed mobile basics or […].

Brands 45

Brands Innovation Marketing Company 45