Fri.May 10, 2019

How To Use Surveys to Make Your Customers Happy

Survicate

The post How To Use Surveys to Make Your Customers Happy appeared first on Survicate. Best Practices

Workforce Optimization: A Prescription to Drive Better Patient Satisfaction

Avaya

Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from checking into flights to paying parking tickets, viewing children’s report cards to scheduling a ride across town.

What Customer Feedback Questions Should You Ask in a Restaurant?

ServiceDock

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX survey.

16 Best Practices for Increasing Survey Response Rates

delighted

Once you’ve designed and distributed your customer survey, the next step can be the most exciting part of the process: watching the responses roll in. Unfortunately, the reality is that you may not get as many responses from your first survey project as you would like. This low survey response rate can lead to concerns over unreliable feedback or a lack of helpful customer insights.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

3 Ways to Provide Success When Handling Rude Customer Interactions

NICE Systems

As I searched for ways to discipline my accident-prone, very determined, yet very sensitive and sometimes diva-like 5-year-old daughter, I had a revelation: Dealing with rude customers in the contact center can be similar to this challenge. As customers get more frustrated — whether it’s a product not working correctly, not reaching resolution, or any number of triggers — logic seems to exit the building. Emotions rise, and customers eventually want one thing: gratification.

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How Valvoline’s Service Team Pleased Two Very Diverse Constituents — Its CFO and Its Customers

NICE Systems

Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. They expect to see a solid business case with a strong, defensible return on investment (ROI). When Valvoline looked into centralizing the inbound calls that its 1,300 retail locations were handling, the business case almost wrote itself.

Dialogflow vs Lex vs Watson vs Wit vs Azure Bot | Which Chatbot Service Platform To Use?

kommunicate

Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. At Kommunicate, we evaluated many chatbot building platforms for various use cases such as customer support and service.

10 things I learned at the C.A.R.E. Conference

Customercount

I had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference this week in my hometown of Indianapolis. I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E. Conference appeared first on CustomerCount.

ClientSuccess Launches New CS100 Summit Logo

ClientSuccess

We’re excited to unveil the new logo of the CS100 Summit. The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections.

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Because self-service emergence is increasing, the need to assess the amount of support being given to our customer service reps is more important than ever before. Is there a way to find the right balance between self-service and support?

Boost learning and memory with quizzes using Enalyzer

Enalyzer

The internet loves quizzes, they are literally everywhere. You can find any type of quiz, from random trivia to personality quizzes, and most importantly, quizzes that tell you which Disney princess you are.

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Building Apps Is Where It’s at for DataStax Accelerate

datastax

DataStax Accelerate is right around the corner and comes with a plethora of awesome speakers and informational talks. For those of you wearing a developer hat, the “ Building Modern Applications ” track was built for you. . This track features talks on building applications with Spring Boot in Java , Go , and microservices in Python (all on Apache Cassandra), plus a discussion on how serverless functions make everything a microservice.

Data 63

Top 10 Customer Success Takeaways from Technology & Services World 2019

ChurnZero

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations.

Why Use Help Desk Software A Question Every Business Should Figure

ProProfs Chat

You have heard the phrase “ worth their weight in gold ” , haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it.

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

Why Customer Service Integrations are Essential to Success

TeamSupport

It seems like all areas of a business now rely on software in some way. There is payroll software for Accounting, lead nurturing and CRM for Sales, and customer service for the support team to resolve customer issues.

How Financial Services Firms Win With AI-Powered Analytics

NetBase

Though financial service brands may not naturally have the same social appeal as other brands in other industries – like retail – you can still win on social media. The key for you is to ensure the data you collect is timely and accurate – and then used well to connect to your audience.

Are You Managing This Key Driver of Poor Experience?

Beyond Philosophy

We don’t like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens.

5 Must Haves for the 2019 Call Center

Talkdesk

The “future call center” is no longer just an abstract theory. AI, machine learning and automation have brought the future to the present and call center leaders who want to keep their businesses competitive in today’s economy must adopt the technology that will enable them to provide truly innovative customer experiences.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Customer Acquisition: Comprehensive Guide

DemandJump

What is customer acquisition? Customer acquisition refers to bringing in new customers - or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to point of purchase

How to Create an Outsourced Call Center Statement of Work (SOW)

Advantage Communications

In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference.

How to Win Big at Online Customer Service

Survicate

The post How to Win Big at Online Customer Service appeared first on Survicate. Best Practices

People Nerds San Francisco Recap: Top Insights from 27 Speakers

dscout People Nerds

On May 1st we got 250+ user researchers together for a day of insight-sharing, question-raising, and curiosity-building. Here’s what we learned

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Building a Successful Community Superfan Program

Speaker: Jake McKee, CEO and Lead Strategist, Community5

Every social group is made up of members who are more engaged, more enthusiastic and more dedicated than others. In the online community space, we call these people Superfans. But the million dollar question…how can you attract these powerful and necessary people? Join Vanilla Forums for a discussion with Jake McKee, CEO and Lead Strategist at Community5, as he shares ideas and insights on how to best build and execute formal Superfan programs.

What Does 5G Mean For Data Analytics?

Aquila Insight

Data analytics is a field that’s constantly evolving. In recent years we’ve seen the arrival of big data, as well as the introduction of 4G. But now we’re preparing for the introduction of 5G, which could have an impact on data analytics for companies of all sizes. An article for Dataconomy has suggested that the arrival of 5G will bring about a “culture shift” in data analytics. There are several things that will change with the arrival of 5G.

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Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience

Smarter CX

Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world.

Reimagine Mobile To Activate Your Total Brand Experience

Forrester's Customer Insights

I focus a lot of my research on marketing innovation and have been working on mobile (first as marketing guy at a telco in 1998 then as an analyst) for more than 20 years.

Ultimate Guide to Setting up Your First Online Shop With Shopify and WooCommerce

LiveChat

Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas. But who says that you have to spend hundreds and thousands of pounds on buying a piece of land and then converting it into your shop when you can easily do it online!

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.