Sun.Aug 02, 2020

The Ultimate Guide to Employee Experience


How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line. Guides

Are Call Center Employees Returning to the Office Despite COVID-19?

NICE inContact

When speaking with a contact center agent that is in the sales hospitality industry to learn about how call center work from home has been, they expressed two things. First, their appreciation for their continued employment. Then, a growing concern about going back to the office. Advantages of the Cloud Call Center Best Practices Agent Engagement CXOne

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The User Experience (UX) Research Guide


Everything you need to know to conduct a successful user research program. Guides

Is Your Diversity and Inclusiveness Real, or Imagined?


Culture Experience Is Your Diversity and Inclusiveness Real, or Imagined? Customer Experience Human Experience. The post Is Your Diversity and Inclusiveness Real, or Imagined? appeared first on Eglobalis.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Interview With CX Ambassador Nicole Sult


Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space. Articles

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The Transition from Products to Experiences in CX


A decade or two ago, customers were hunting for fabulous products. But, it’s no longer the case. Today, they look for unique experiences and. Source. Insight #customersatisfaction business customercare customerjourney customers customersuccess happycustomer

How to type faster: Tips and Tricks to be a Typing Pro


Well, in this digital era, knowing how to type faster, isn’t an optional skill anymore, rather a necessity. Gone are the days when you reach out for a pen and paper to jot down your ideas. Now you “type in” the ideas. But what if your typing speed isn’t fast enough? The ideas that flashed your mind disappears without leaving a trail. You surely don’t want this to happen, do you? Well, then we have curated five typing tips that will help you master this necessary skill.

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