Sun.Mar 10, 2019

5 Employee Management Tips to Boost Employee Morale

Michel Falcon Experience

Managing employees isn’t hard! I’m not saying this to shock and awe you. I believe managing employees isn’t as hard as we make it out to be. We simply need to adhere to some sound employee management tips and strategies to become great companies.

Creating a Simple and Simplified (S+S) Experience Culture: What needs to change first?

eglobalis

Creating a Simple and Simplified Customer Experience Culture. The post Creating a Simple and Simplified (S+S) Experience Culture: What needs to change first? appeared first on Eglobalis.

Extreme experience: How brands are achieving customer success without being customer-centric

MyCustomer

Loyalty. Why brands are successful but not customer-centric

Data-driven Experiences take Center Stage at Qualtrics X4

Think Customers

At the X4 Experience Mgmt Summit—Qualtrics’ big coming out party after being acquired by SAP—11,000 attendees descended on Salt Lake City, UT to learn about new practices in collecting, analyzing, and implementing data insights to drive superior customer experiences.

The Difference Between Customer Experience and Customer Feedback

Managing the CX is vastly different from soliciting customer feedback. Here’s why traditional customer feedback approaches (CSAT, NPS) are not enough to affect positive, customer-centric change.