CloudCherry

FEBRUARY 24, 2018

Markets and businesses today are evolving rapidly. What doesn’t change is that building loyalty and retaining customers in the long-term is the only way brands can drive profitability. The attention span of customers is dwindling as a consequence of stiff competition. Delivering great customer experiences has become a lot more integral to improving loyalty.

Employee Engagement 191

Employee Engagement Culture Policies Training 191

Experience Matters

FEBRUARY 24, 2018

I try not to mix politics into my professional platform, but I feel it’s important to lend my voice to a critical topic, gun violence. As a nation, we the people of the U.S. can’t let down our kids, grandkids, and their children by allowing the continued proliferation of guns in our society. The data matches with common sense: more guns leads to more gun violence, which leads to the deaths of too many innocent people.

Data 150

Data Customer Experience Customers 150

Up Your Service

FEBRUARY 24, 2018

Service is taking action to create value for “someone else” So who will you take action to create value for today? It could be a customer, client, guest, member, visitor, patient, or your prospect who is not yet any of others. It could be a new customer, steady and loyal customer, an upset and angry customer, or even your former customer want win back.

Resources 40

Resources Sales Industry Management 40

Up Your Service

FEBRUARY 24, 2018

We do a lot of work with dynamic fast growing company. I recently heard the CEO express concern about the company culture in an environment non-organic growth. That means mergers and acquisitions, bringing together people from diverse backgrounds, and wanting them to perform better together; not just a combination of 2+2=4, 8, 10, or 12. We have a proven way to make this happen, by building a stronger culture together with a focus on Service Excellence.

Culture 40

Culture How To Customer Expectations System 40

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