ProProfs Chat
MAY 23, 2019
Are you obsessed with your customers? Do you listen to them? Do you constantly interact with them? If the answer is yes, I assume you are building a healthy relationship with your customers. . To stay on top of your competitors, you need to put the needs and requirements of the customers ahead of everything. Put customers at the core of your business , they own it.
dscout People Nerds
MAY 23, 2019
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InMoment XI
MAY 23, 2019
Surveys are a great way for customers to candidly share the story of their experiences. When used correctly, surveys can provide insight on where certain improvements can be made in order to promote retention and loyalty. But what happens when these surveys are hijacked? Just as Batman and Robin must continually update their weapons arsenal. View Article.
ChurnZero
MAY 23, 2019
5 Tips for Dealing with An Angry Customer (The Right Way!). I t’ s any customer-facing team’s worst nightmare – an angry customer. No matter the business, a frustrated customer creates a difficult situation for your team. Are you wondering how to transform a shaky customer encounter into positive resolution? Read on to learn 5 tips that will help you manage an angry customer and recover from difficult interactions. .
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Lumoa
MAY 23, 2019
In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
NICE inContact
MAY 23, 2019
We live in an omnichannel customer service world now. Emerging technologies and changing consumer demands fundamentally have shifted the way businesses interact with their customers. But the evolution isn’t complete yet, and it probably never will be. This is the nature of life in the digital age. Businesses still are working out the kinks with some of the newer capabilities, and some consumers just aren’t ready to embrace these yet.
GetFeedback
MAY 23, 2019
A comparison of CSAT vs. NPS as it relates to your Voice of the Customer (VoC) program.
Beyond Philosophy
MAY 23, 2019
I have been working as a global Customer Experience consultant for nearly twenty years. Never have I ever heard a customer say, “I just wish I could be hassled a little more.”. We don’t like it when things aren’t easy in a Customer Experience. It takes too much time and energy for us to respond to tricky or difficult challenges. Moreover, if we are at a state of cognitive depletion, where we are too tired to make good decisions or use rational thought to figure out a solution, we are likely to w
Alliance by IFS
MAY 23, 2019
In an age of abundant consumer choice and instant communication, creating effortless customer experiences is crucial to your business’ health. According to Strategies for Growth , when it comes to key performance indicators (KPI), best practices field service organizations (FSOs) place the greatest importance on customer satisfaction. Field service businesses are using customer experience as a vital way to differentiate their service offering.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Totango
MAY 23, 2019
When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value.
North Highland
MAY 23, 2019
Fueling Product Innovation for Grid Modernization. Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. While our nation’s electric grid was an engineering marvel of the past century, the rapid pace of technological and socio-economic innovation has caused the existing electrical infrastr
Gainsight
MAY 23, 2019
When it rains, it pours—products and features, that is! In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. In fact, with a product team that’s over 200 people strong, one of the things that Gainsight does best is we’re always thinking about how our products can add more value for our customers.
North Highland
MAY 23, 2019
Four Keys to Grid Modernization Powered by Your People. Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. While our nation’s electric grid was an engineering marvel of the past century, the rapid pace of technological and socio-economic innovation has caused the existing electrical inf
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
One Millimeter Mindset
MAY 23, 2019
Leadership through storytelling takes another look at your toxic professional stories. You know, the ones you bury, because you associate these stories not only with personal and professional embarrassment and humiliation. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories. However, you remain good and stuck in these stories, spinning your professional wheels.
North Highland
MAY 23, 2019
Three Insights into Why Data Visualization is Critical to Grid Modernization. Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. While our nation’s electric grid was an engineering marvel of the past century, the rapid pace of technological and socio-economic innovation has caused the e
NetBase
MAY 23, 2019
When we talk about customer care, we now know we’re talking about the entire customer experience – not just isolated moments in-store, or when things go wrong. How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Here are some ways! Immediacy Is Key. The longer consumers must wait for an answer – particularly when things are going wrong, but not only then – the more likely they will find another brand to do business with in t
Bizagi
MAY 23, 2019
68% of global wealth managers say that keeping up with new technology is the top challenge that they face, according to the Thomas Reuters report, Digitalization of Wealth Management. This means being able to connect disparate systems and introduce new technologies to already established workflows without disrupting work in progress. Bizagi works with wealth management organizations across the globe to help them integrate with core systems and transform complex paper-based processes into automat
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ClientSuccess
MAY 23, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we learn from the trenches what it takes to make clients happy and successful.
Playvox
MAY 23, 2019
Productivity is easy to overlook in a busy customer service department. You know how it is. Your customer service agents have a constant slew of interactions to handle across multiple channels (calls, live chat, emails etc.). Your team leaders are addressing issues and resolving problems to keep agents working at their best. And managers are rushed off their feet just trying to keep everything running smoothly.
Talkdesk
MAY 23, 2019
Justin: Hey everyone, it’s Justin Robbins here, and today I am catching up with someone who, over the past few years, I’ve grown incredibly fond of, and that’s Martin Hill-Wilson. Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! I asked Martin if we could get together today and just have a conversation about some differences that we’re seeing in the US and the UK, a little bit about him and the wo
Forrester's Customer Insights
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019. This week, Claudia interviewed Michele Goetz, principal analyst on Forrester’s enterprise architecture team and an expert in AI, on her 2019 AI predictions report. […].
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Strativity
MAY 23, 2019
The world’s premier customer experience (CX) and culture design consultancy, Strativity Group, LLC., introduces Single Sign-On (SSO) within Touchpoint Dashboard®, to allow for an enterprise-wide customer journey management platform. HACKENSACK, NEW JERSEY, May 23, 2019 – Strativity, a global leader in experience and culture design, announces the release of SSO services for Touchpoint Dashboard®, their journey mapping and management platform.
Forrester's Customer Insights
MAY 23, 2019
We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. The most common pitfalls we observe with healthcare organizations are that they: Have a limited understanding of customers’ wants, needs, and behaviors.
Maru Group
MAY 23, 2019
I have a mild online shopping problem. I admit it. There are a lot of brands that I really love and they incentivize me in all the right ways with great promotions, partner offers, good product recommendations and simple check-out processes. I can browse sites for hours, but the one thing that ruins the whole experience for me is having a bland and clearly templated web survey pop up from some third-party company that interrupts my shopping.
SMG CX
MAY 23, 2019
At SMG, we believe innovation is about providing strategic change—not just about delivering the next big, shiny thing. Because the truth is, it doesn’t matter much how cool a new product is.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Maru Group
MAY 23, 2019
I have a mild online shopping problem. I admit it. There are a lot of brands that I really love and they incentivize me in all the right ways with great promotions, partner offers, good product recommendations and simple check-out processes. I can browse sites for hours, but the one thing that ruins the whole experience for me is having a bland and clearly templated web survey pop up from some third-party company that interrupts my shopping.
Oracle
MAY 23, 2019
While on location at Oracle Modern Customer Experience 2019 in Las Vegas from March 19-21, the SmarterCX team met with Jennifer Storms, CMO & EVP at NBC Sports, who tells us about her work and discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary, and in a matter of minutes become household names. Watch our interview or read the transcript below.
inSided
MAY 23, 2019
Generating traffic is at the heart of all online strategies. Yes, you guessed it, the same goes for your community. After all, it's this ‘traffic’ that is the people who expand your knowledge base, improve your support, make customers happier and help to grow revenue. To put it bluntly, without traffic your community is useless. A community without traffic is like starting a restaurant that entices nobody to step through the door, let alone have a meal.
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