GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

Handbook 248

Handbook Feedback Management Customers 248

Calabrio

JANUARY 3, 2021

The post appeared first on Calabrio.

147

147

GetFeedback

JANUARY 3, 2021

Ten essential elements product managers need to build an agile customer feedback program.

Handbook 195

Handbook Feedback Management Customers 195

Wootric CX Blog

JANUARY 3, 2021

Customer comments are the lifeblood of any CX program, giving you the “why” behind customers’ NPS, CES, and CSAT scores. But until recently, it’s been nearly impossible to make sense of feedback from hundreds of customers at a time. Using artificial intelligence (AI) to automate text analysis gives you the consistent and fast insights you need, at scale. .

Training 81

Training Feedback How To Effort Score 81

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

iPerceptions

JANUARY 3, 2021

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience. The post Customer Service Goals: The Top 5 Objectives (+ Examples) appeared first on Astute.

Examples 62

Examples Customer Service Customers Customer Experience 62

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

Connections 72

Connections Leadership Sales Employee Engagement 72

AirVote

JANUARY 3, 2021

Today I was reminded about how important (and how difficult) it is to get timely and honest customer feedback. There is a coffee shop close to our house. My wife and I have made it a weekend tradition to take a 15-minute walk with our dog Rocky, grab our usual small drip coffee with a little ice, and sometimes share a bagel. Everything about that place is nice: they make great coffee, the staff is super-nice.

Feedback 52

Feedback Customers 52

SurveySparrow

JANUARY 3, 2021

People often get confused between an appreciation letter and an appraisal letter. Indeed, both sound the same, but the purpose of both these letters are different. An employee receives an appraisal letter at the end of a performance appraisal that may take place annually or bi-yearly. It depends on the company policy as to how frequently an appraisal process takes place.

Culture 52

Culture Feedback Survey Policies 52

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

Connections 46

Connections Leadership Sales Employee Engagement 46

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication