Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. For retailers, it’s a chance to tie game-day excitement to exclusive deals, boosting sales and fostering customer loyalty.

Sports 59

Sports Retail Multi-Channel Effort Score 59

CSM Magazine

NOVEMBER 28, 2024

Auto Windscreens has been reaccredited with The Institute of Customer Service ServiceMark – the national customer service standard. The Institute of Customer Service is the UK’s independent professional body for customer service. It works with organisations to improve their business performance by enhancing the customer experience. ServiceMark is granted for a period of three years, subject to verification through continued ServCheck and UK Customer Satisfaction Index (UKCSI) business benchmarki

Net Promoter Score 52

Net Promoter Score Customer Service Effort Score Customer Satisfaction 52

Feedbackly

NOVEMBER 28, 2024

Why is Santa Claus red and the Grinch green? While we may never know the full story behind these iconic color choices, Santas jolly red suit and the Grinchs sinister green hue perfectly reflect their characters, evoking the emotions they want us to feel! Traditionally, colors have different emotional connotations attached to them for reasons that are both psychological and cultural.

Culture 52

Culture Case Study Social Media Advertising 52

CSM Magazine

NOVEMBER 28, 2024

Ozonetel has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels. Despite the increasing digital adoption by customers, many enterprises still struggle to provide real-time engagement, with about 75% of interactions relying on telecom, leading to delayed and disconnected conversations that can result in missed business opportunities.

Engagement 52

Engagement Customer Engagement Touchpoint Customer Retention 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Brandwatch CX

NOVEMBER 28, 2024

Discover the optimal times to post on LinkedIn for greater engagement. Boost your visibility and connect effectively. Read the article for insights!

Connections 52

Connections Engagement 52

Brandwatch CX

NOVEMBER 28, 2024

This complete guide to marketing on YouTube in 2024 covers influencer marketing on YouTube, YouTube ads, and more

Marketing 52

Marketing 52

CSM Magazine

NOVEMBER 28, 2024

Managing documents effectively is a crucial ability in modern life. Both individuals and businesses frequently encounter the need to convert files to PDF and vice versa. Whether you are handling contracts, reports, or creative designs, the need to convert files quickly and accurately is always there. But, this task can seem overwhelming without the proper resources.

Tools 52

Tools Financial User Experience Software 52

2020 Research

NOVEMBER 28, 2024

Key Takeaways Swing voters discussed their top hopes and concerns about Trump’s return to office. The participants identified which election pledges they expect Trump to follow through on and expressed why they don’t support far-reaching new tariffs. They also shared their opinions about top Trump advisors Elon Musk and Robert F. Kennedy Jr. In this Article Who Voters Chose at the Polls in 2024 What Voters Look Forward to During Trump’s Second Term What Worries Voters About Trump’s Win Which Ele

Policies 52

Policies Groups Government Tips 52

2020 Research

NOVEMBER 28, 2024

Key Takeaways Swing voters discussed their top hopes and concerns about Trump’s return to office. The participants identified which election pledges they expect Trump to follow through on and expressed why they don’t support far-reaching new tariffs. They also shared their opinions about top Trump advisors Elon Musk and Robert F. Kennedy Jr. In this Article Who Voters Chose at the Polls in 2024 What Voters Look Forward to During Trump’s Second Term What Worries Voters About Trump’s Win Which Ele

Policies 52

Policies Groups Government Tips 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections