Sat.Aug 10, 2019

What Is Field Service Management Software—And Why Do You Need It?

Astea

Does your company want to…. Manage the technicians and engineers you send out on service calls more efficiently so you can expand your customer base? Ensure you earn consumers’ repeat business by improving customer service and establishing yourself as a leader in your industry?

The ultimate 7 tips for getting more respondents for your survey

SurveySparrow

If you’re a marketer, it’s important to get meaningful data from prospective and existing customers. Surveys are needless to say, one of the most effective ways to collect that information.

Tips 52

The new Enalyzer navigation

Enalyzer

We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make the Enalyzer experience better for you. We have improved transitions screens, menus and visuals to make your experience even smoother. Minimalistic design. We’ve grown. A lot.

Beyond NPS – Predictive Profiling Identifies CX Opportunity

North Highland

Considered by some to be the “pioneer of marketing,” John Wanamaker is credited with coining the phrase “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” ” His statement sheds light on the ongoing challenge organizations face when it comes to quantifying the impact of customer interactions.

NPS 43

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

The ROI of Customer Experience

Confirmit

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits.

ROI 52