North Highland

AUGUST 10, 2019

Considered by some to be the “pioneer of marketing,” John Wanamaker is credited with coining the phrase “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” His statement sheds light on the ongoing challenge organizations face when it comes to quantifying the impact of customer interactions.

NPS 45

NPS Net Promoter Score Effort Score Financial 45

Enalyzer

AUGUST 10, 2019

We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make the Enalyzer experience better for you. We have improved transitions screens, menus and visuals to make your experience even smoother. Minimalistic design. We’ve grown. A lot. We’ve introduced new features and updated existing ones, however, the Enalyzer UX has remained the same.

Report 40

Report Survey Meeting Feedback 40

SurveySparrow

AUGUST 10, 2019

If you’re a marketer, it’s important to get meaningful data from prospective and existing customers. Surveys are needless to say, one of the most effective ways to collect that information. If you’ve done your survey well, you can get the right information to send the company in the right direction, but you want to make sure you’re focusing on the respondent experience, so they don’t give up or get frustrated halfway through the survey.

Survey 40

Survey Tips Entertainment Feedback 40

Confirmit

AUGUST 10, 2019

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries.For example Forrester Research found that from 2011 to 2015 a group of CX leaders’ revenue outgrew the revenue from their CX laggard competitors by more than 5 to 1.

ROI 40

ROI Customer Experience Study Financial 40

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Enalyzer

AUGUST 10, 2019

We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make the Enalyzer experience better for you. We have improved transitions screens, menus and visuals to make your experience even smoother. Minimalistic design. We’ve grown. A lot. We’ve introduced new features and updated existing ones, however, the Enalyzer UX has remained the same.

Meeting 40

Meeting Feedback 40