Alida

SEPTEMBER 8, 2022

A customer-centric approach goes beyond selling products and services. It aims to understand the customer and establish long lasting relationships.

Customer Centricity 130

Customer Centricity Customer Focused Customers Customer Experience 130

IntouchInsight

SEPTEMBER 8, 2022

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost.

Trends 288

Trends Consumers Industry Technology 288

Omnicus

SEPTEMBER 8, 2022

A contact center is an essential part of every company’s business. With the increasing sophistication and complexity of customer demand, it has become increasingly important to have a team of skilled agents who can handle any query easily and gracefully. The Coronavirus has forced companies to adapt in rapid ways When the pandemic first hit in March 2020, contact center operations were immediately impacted.

Contact Center 182

Contact Center Company Customers 182

Beyond Philosophy

SEPTEMBER 8, 2022

<iframe title=”Embed Player” src=”[link] height=”128″ width=”100%” scrolling=”no” allowfullscreen=”” webkitallowfullscreen=”true” mozallowfullscreen=”true” oallowfullscreen=”true” msallowfullscreen=”true” style=”border: none;”></iframe> Over the 20 years of my Customer Experience consultancy, I have led Customer Experience program implementations.

Case Study 97

Case Study ROI Study Customer Experience 97

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them!

Customer Success 98

Customer Success Training Customer Satisfaction Customer Retention 98

Zonka Feedback

SEPTEMBER 8, 2022

When it comes to choosing the right SaaS survey software, there are plenty of things to keep in mind. For starters, you should be able to collect actionable product feedback data from customers, segment the data into categories relevant to your survey goals, and close the loop faster.

Software 98

Software Survey How To Feedback 98

Feedbackly

SEPTEMBER 8, 2022

From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX.

Course 98

Course Customer Experience How To Loyalty 98

Helpware

SEPTEMBER 8, 2022

Congratulations! You just landed your company a new customer. You're both excited about working together, but you still have to onboard the customer before the real partnership can begin. Unfortunately, more than 90% of customers think companies they buy from could do a better job at onboarding new customers. To avoid being one of those companies, it's important that you find the right balance between going above and beyond expected customer service without wasting time, energy, and resources.

Resources 87

Resources Customers Customer Service Company 87

AWS Machine Learning

SEPTEMBER 8, 2022

Many AWS customers have been successfully using Amazon Transcribe to accurately, efficiently, and automatically convert their customer audio conversations to text, and extract actionable insights from them. These insights can help you continuously enhance the processes and products that directly improve the quality and experience for your customers.

Analytics 79

Analytics Customers Training Travel 79

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

inSided

SEPTEMBER 8, 2022

A common misconception around Community is that you need a large pool of customers to start one. However, Nisha Baxi, Director of Community at Gong, argues otherwise.

Customers 59

Customers 59

Optimove

SEPTEMBER 8, 2022

Most would expect some of the world’s leading retail brands to nail their Labor Day campaigns. But that’s not quite the case. Take a look at some of these dos and don’ts, topped with a few examples, to take your next holiday email marketing campaign to the next level. Were You Mindful of Timing? . Do: Start early. . Don’t: Start too early. When to send out a campaign is a challenging question for most CRM marketers.

Marketing 52

Marketing CRM Tips Brands 52

Waypoint Group

SEPTEMBER 8, 2022

Many companies produce a Net Promoter Score these days. Sadly, few have read the books that published the research that led to the Score, and as a result they are missing out on the real benefits that come with the Net Promoter System (and it’s the “System” in “NPS” that really matters): Stronger relationships with customers that accelerate a company’s profitable growth.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

Merkle

SEPTEMBER 8, 2022

In recent blog posts, we’ve written about the important role of data in B2B marketing. We explored what comprehensive data capture looks like and how to curate that data once you have it. This third and final installment will focus on intelligent B2B experiences as a means to both use that data and continue to capture more of it.

B2B 52

B2B Data Marketing How To 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Waypoint Group

SEPTEMBER 8, 2022

Many companies produce a Net Promoter Score these days. Sadly, few have read the books that published the research that led to the Score, and as a result they are missing out on the real benefits that come with the Net Promoter System (and it’s the “System” in “NPS” that really matters): Stronger relationships with customers that accelerate a company’s profitable growth.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

PK

SEPTEMBER 8, 2022

We’ve all bought something and realized it wasn’t what we needed. We often return products, exchanging them for the right size or a different color. Even a car purchase can […]. The post From Fear to Fixed: How to Overcome a Bad SaaS Investment appeared first on Concentrix Catalyst.

How To 52

How To 52

Clarivate

SEPTEMBER 8, 2022

Yunex Traffic is a global leader in the digitalization of traffic management and was recently recognized in the Top 100 New Brands 2022 report from Clarivate. In our recent podcast episode, the future of sustainable mobility, we spoke with Ingrid Gogl, the vice president of marketing and communications at Yunex Traffic. Ingrid discussed the goals and ambitions of the company, making it clear how and why they have quickly become a leader in their field.

Transportation 52

Transportation How To Government Automotive 52

kommunicate

SEPTEMBER 8, 2022

Last Updated on September 8, 2022 The month of August saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. 1. Update MTU in billing : Now users can add more MTU during [.]. The post Here’s What’s New From August 2022 || Kommunicate Product updates appeared first on Kommunicate Blog.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

MyCustomer

SEPTEMBER 8, 2022

Engagement What the economic climate means for CX leaders.

Customer Experience 90

Customer Experience Engagement Customers 90

Lithium

SEPTEMBER 8, 2022

Read up on this week’s best social trends, the latest social platform updates, and important world events from Strategic Services. This week’s top trends include ‘Everything is Awful’ trending on TikTok, and Birdwatch being expanded on Twitter. Flip through the presentation below to learn more!

Trends 40

Trends 40

Forrester's Customer Insights

SEPTEMBER 8, 2022

Keeping up with buyer needs and content creation has been increasingly challenging for many marketers and sales organizations. Our research tells us that creating B2B content to serve changing tech buyers throughout their purchase journeys is a top challenge for marketers.[1] This challenge also impacts sales teams that struggle to connect offerings to buyer needs […].

B2B 26

B2B Sales Connections Marketing 26

SmartKarrot

SEPTEMBER 8, 2022

Business leaders often find themselves in a rut when it comes to making strategic decisions. It could be about making decisions about an existing process, or about the introduction of change; even the best find themselves in a spot. Find yourself in this rut? Well, adopt the Force Field Analysis and bid adieu to all your decision-making concerns. Business leaders, even the most successful ones, find themselves in a fix when making strategic decisions.

Analysis 10

Analysis Effort Score Customer Success B2B 10

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Forrester's Customer Insights

SEPTEMBER 8, 2022

Business and technology leaders are increasingly concerned with reducing their firms’ impact on this planet’s finite resources. Rising energy prices here in Europe help make a sometimes-abstract topic real, local, and immediate. While technologies such as automation, blockchain, and the internet of things feature in many sustainability initiatives, they also bring their own environmental impact. […].

Technology 26

Technology Resources Customers 26

AWS Machine Learning

SEPTEMBER 8, 2022

Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including tabular, image, and text.

Training 92

Training Conference Examples Data 92

Forrester's Customer Insights

SEPTEMBER 8, 2022

Photo copyright Abhinav Sunil Measuring cloud sustainability is increasingly a priority for customers. Optimizing cloud strategies can be an important enabler of overall carbon footprint reduction strategies of organizations across industries. I spoke with Christopher Wellise, Director of Sustainability and Carbon at AWS on the primary carbon reduction levers from being on the public cloud […].

Strategy 26

Strategy Measurement Industry B2B 26

BirdEye

SEPTEMBER 8, 2022

A Gartner study found that text message open rates are as high as 98%, and nearly 45% of texts receive a reply. Texting – also known as SMS messaging – is how modern customers prefer to communicate. Your business needs an SMS marketing strategy if you want to meet your customers where they are – and it’s much easier to organize contacts, manage campaigns, and send messages from an SMS marketing platform.

Marketing 98

Marketing Guidelines Connections Sales 98

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

SEPTEMBER 8, 2022

A move to home care beckons retail to push the throttle on health equity and value-based care. But first, retail will need to win patient loyalty and trust. .

Retail 26

Retail Loyalty Healthcare Innovation 26

2020 Research

SEPTEMBER 8, 2022

Finance managers regularly create reports and share insights to guide decision-making at financial institutions, but do they really understand the mind of the customer ? And to generate these reports and insights, finance managers need data. This is where consumer insights strategies can be helpful in obtaining the necessary data to fuel reporting and business intelligence (BI).

Consumers 52

Consumers Strategy Self Service Management 52

Forrester's Customer Insights

SEPTEMBER 8, 2022

Last week, the beauty retailer Sephora made the headlines in the news. Not because of a new product launch or some extraordinary TikTok campaign, but because it became the first company that the California’s Attorney General publicly fined for allegedly violating the requirements of the California Consumer Privacy Act (CCPA). According to the case, Sephora […].

Data 5

Data Retail Consumers Company 5