Second to None

JUNE 29, 2018

All brands should invest a significant amount of time and energy to foster long-lasting relationships with consumers, and any resource that can assist in this process is valuable. Leaders in any industry are providing a unique value proposition to customers so that they stand out amongst the rest of their competition. In order to provide this specialized service, you must first identify the individual parameters that are desired by your target consumer base.

Voice of Customer 54

Voice of Customer Customer Retention Loyalty Consumers 54

Michelli Experience

JUNE 29, 2018

__. + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. ++ Want to receive exclusive content on how you can deliver extraordinary, memorable, and profitable experiences?

Customer Experience 20

Customer Experience Consulting Customers Company 20

InMoment XI

JUNE 29, 2018

Weekends in my household are often consumed by time well spent with my wife and two young children, who enjoy everything from hide & seek and board games with crazy rules, to baseball and bike riding. While I love these activities and the family memories they create, I too enjoy weekend time spent alone on. View Article.

Engagement 200

Engagement Consumers 200

AskNicely

JUNE 29, 2018

Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS of 68.4!), you told us you wanted more. More networking with your customer-obsessed peers, more quintessentially Portland brands (in all industries), and most importantly — more inspirational stories showcasing amazing feats of CX. Join us for our next live CX Obsession event on August 1st for all of the above and more.

Net Promoter Score 150

Net Promoter Score NPS Video Customer Focused 150

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

InMoment XI

JUNE 29, 2018

Weekends in my household are often consumed by time well spent with my wife and two young children, who enjoy everything from hide & seek and board games with crazy rules, to baseball and bike riding. While I love these activities and the family memories they create, I too enjoy weekend time spent alone on. View Article.

Engagement 200

Engagement Consumers 200

ReviewTrackers

JUNE 29, 2018

This article was written by Anastasia Sviridenko. She is responsible for crafting and marketing content over at TextMagic. When she’s not working, you can find her going for a run or catching up on the latest sci-fi series. According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their buying decisions.

Social Media 101

Social Media Feedback Policies Retail 101

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. Your most unhappy customers are your greatest source of learning. – Bill Gates. There is no denying that loyal customers are the bread and butter of an organization. Retaining current customer satisfaction while securing more is fundamental to the growth of a business.

Social Media 82

Social Media Customer Service System Touchpoint 82

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Hence, we are determined to help organizations recognize the potential that CX holds for their business. Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, gr

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

InnerTrends

JUNE 29, 2018

Without any further ado, a highly engaged user is defined as someone who regularly receives value from your product. There are 2 main elements to this definition that are worth exploring: the value users find in your product, and. the frequency with which they use it. A. The value refers to the actions performed by the users (inside or outside the app) which deliver what you promised them.

Engagement 65

Engagement How To Comparison Communication 65

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Communication

Strativity

JUNE 29, 2018

Implementing customer-centric transformation is difficult for most organizations. Automotive manufacturers have the additional complexity of creating consistent customer experiences across dealerships that are franchised businesses or parts of larger automotive groups. This year, several Strativity clients met that challenge head-on. Forrester’s 2018 US Luxury Auto Manufacturers CX Index and 2018 US Mass Market Auto Manufacturers CX Index highlights US automotive CX trends, including the role th

Automotive 45

Automotive Customer Experience Customer Centricity Effort Score 45

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. by Bruce Wedderburn. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. Ask if they know that there are health risks associated with a sedentary lifestyle, and most of those hands will stay up.

Sales 43

Sales Management Exercises Training 43

ClientSuccess

JUNE 29, 2018

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. The recorded customer success webinar covers the topics on how to build and use the Churn Probability Framework to recognize risks and predict customer success.

Customer Success 41

Customer Success How To B2B Customers 41

Lithium

JUNE 29, 2018

Please see below for the fixes and updates we have made to the Lithosphere community this week. Contact support breadcrumb has now been removed on mobile. Filter component no longer shows solved as an option for TKB's. Word breaks for message bodies has now been fixed. Preview/teaser text should now be showing for idea's in the idea exchange. The search bar should now appear in the sticky header after scrolling past the hero banner.

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Training

TeamSupport

JUNE 29, 2018

There’s a chance that your business, and subsequently your help desk, has grown organically and at a rate that outpaced your internal processes. While growth is exactly what you’re after, it can mean there are a few opportunities where you can get your arms around more efficient ways to do things. Your help desk should be two things: easy to use, and focused on communication and customer satisfaction.

System 40

System Self Service Transportation eBook 40

Lithium

JUNE 29, 2018

Please see below for the fixes and updates we have made to the Lithosphere community this week. Contact support breadcrumb has now been removed on mobile. Filter component no longer shows solved as an option for TKB's. Word breaks for message bodies has now been fixed. Preview/teaser text should now be showing for idea's in the idea exchange. The search bar should now appear in the sticky header after scrolling past the hero banner.

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Oracle

JUNE 29, 2018

The future of CX depends on a delicate balance between automation and human interaction, which is why chatbots have an important role in companies’ strategic roadmaps. These artificial intelligence (AI) systems use a combination of text, messaging, and speech data to meet shoppers’ needs for fast answers in key decision moments. According to a recent analysis from Grand View Research , the global chatbot market is expected to reach $1.25 billion by 2025.

Chatbots 40

Chatbots Examples Roadmap Healthcare 40

Lithium

JUNE 29, 2018

Please see below for the fixes and updates we have made to the Lithosphere community this week. Contact support breadcrumb has now been removed on mobile. Filter component no longer shows solved as an option for TKB's. Word breaks for message bodies has now been fixed. Preview/teaser text should now be showing for idea's in the idea exchange. The search bar should now appear in the sticky header after scrolling past the hero banner.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Clarabridge

JUNE 29, 2018

The 2018 FIFA World Cup is the world’s biggest sporting event and it is generating millions of conversations on social media. Clarabridge is not one to stay on the sidelines so we got into the game and unleashed the world’s leading Text Analytics platform on this incredible dataset. Here is what we found now that the group phase is over.

Social Media 58

Social Media Sports Analytics Groups 58