CSM Magazine

JANUARY 24, 2023

Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT.

Contact Center 52

Contact Center Comparison Training Customer Experience 52

The DiJulius Group

JANUARY 24, 2023

We read about it every day. Companies are charging customers hidden fees. One company eliminates their customer service, another starts charging patients for messages in amounts that would make most consumers say “Ouch” not to mention “You’ve gotta be kidding me!”

Groups 97

Groups Airlines Customer Service Trends 97

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty.

Metrics 92

Metrics eBook NPS ROI 92

MyCustomer

JANUARY 24, 2023

Engagement Staff strikes spell CX trouble for Amazon

Engagement 118

Engagement 118

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

Retail

Heart of the Customer

JANUARY 24, 2023

Change Maker. Trusted Partner. Smart Person. These are all names you want to be known by your executives. The title you don’t want? The Survey Person.” Yet, many CX leaders are stuck with this label.

Survey 78

Survey Customers Report Strategy 78

ShepHyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 71

Transportation Social Media Advertising Industry 71

Helpware

JANUARY 24, 2023

Through seemingly endless quarantine periods and citywide mandates, it’s all too easy to feel as if time has stood still for the past two years. On an individual level, perhaps that’s not entirely untrue.

Healthcare 65

Healthcare Industry Hospitality System 65

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

Contact Center 59

Contact Center Customer Relationship Management Customer Satisfaction Measurement 59

DemandJump

JANUARY 24, 2023

Website content is a fundamental piece of any digital marketing strategy. Think of it like having a brick-and-mortar store or location. Customers come to browse your offerings, get a feel for whether or not they trust you, and learn more about your products or services.

Strategy 52

Strategy Marketing Customers 52

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers.

Roadmap 52

Roadmap Feedback Data Analysis 52

2020 Research

JANUARY 24, 2023

Are you looking for a fast, cost-effective way to conduct research? An omnibus survey might be the solution for you.

Survey 52

Survey Consulting Trends Groups 52

CSM Magazine

JANUARY 24, 2023

Discussing online crypto casinos without reference to slot machines is difficult. This classic casino game has been taken to the internet in various innovative, creative, and entertaining ways players can imagine.

Entertainment 52

Entertainment Examples Measurement Innovation 52

2020 Research

JANUARY 24, 2023

Get quick and reliable insights into your most pressing research questions with Schlesinger Group’s omnibus solutions. This approach shares your questions with a global audience and generates rich insights in as little as 48 hours.

Groups 52

Groups Industry Survey 52

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Customer Experience Management

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category.

Ecommerce 52

Ecommerce Competitive Advantage Financial Consulting 52

CSM Magazine

JANUARY 24, 2023

A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance.

System 52

System Customer Relationship Management Report Management 52

Blake Morgan

JANUARY 24, 2023

Most customers don’t come into the car buying process knowing exactly what they want. In fact, many customers find the experience overwhelming and nerve-wracking. Easing those fears and delivering a personalized and convenient experience starts with knowing where customers are on their journey.

Customer Experience 72

Customer Experience Customer Journeys Brands Meeting 72

CSM Magazine

JANUARY 24, 2023

If you’re in a position to open a new location for your established business, that’s a good sign for the long term prospects of your operations. Of course without the support of existing customers, getting the word out and gaining momentum will be harder.

Social Media 52

Social Media Video Connections Course 52

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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

Trends

Forrester's Customer Insights

JANUARY 24, 2023

There is no single green or sustainable consumer. Learn the value of segmenting your customer base by their green purchasing habits. Age of the Customer B2C Marketing Climate Action CMO Trends Sustainability

Customer Insights 48

Customer Insights Ecommerce Consumers Customer Base 48

West Monroe

JANUARY 24, 2023

Faced with tumbling stock prices, constricted debt markets, and tighter revenue streams, public software companies are struggling to right their lopsided balance sheets—and for the first time in a decade are looking beyond growth for growth’s sake and instead toward long-term financial stability.

Roadmap 52

Roadmap Return on Investment Company Trends 52

Forrester's Customer Insights

JANUARY 24, 2023

As B2B marketing continues to evolve, addressing shifts in buyer behavior has become a top priority for marketing leaders. These shifts, driven by the proliferation of data, include the rise of buying groups and the preference for self-guided, anonymous or pseudonymous buying journeys.

Technology 45

Technology Customer Insights Ecommerce Marketing 45

West Monroe

JANUARY 24, 2023

Let’s set the scene: The past few years have been an economic rollercoaster. Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle.

Innovation 52

Innovation Healthcare Government Data 52

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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Strategy

Optimove

JANUARY 24, 2023

The Super Bowl is coming up, and excitement is at fever pitch! Not only is it the biggest day in American football, it’s also a cultural phenomenon that brings people together across the US and farther afield.

Sports 52

Sports Marketing Examples Study 52

My Customer

JANUARY 24, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 24th Jan 2023 By Rhys Fisher Staff Writer

Customer Experience 52

Customer Experience Customers 52

Forrester's Customer Insights

JANUARY 24, 2023

To help execs prepare for 2023, we just published a new report, Use Forrester’s Tech Insights And Econometrics Research To Plan For 2023, to give insight into what labor, investments, budgets, and productivity will look like this year.

Customer Insights 26

Customer Insights Ecommerce Report Customers 26

Brad Cleveland

JANUARY 24, 2023

Bill Price is a longtime friend and industry colleague in the customer service space. Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions.

Consulting 29

Consulting Industry Multi-Channel Customer relationships 29

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How To

Forrester's Customer Insights

JANUARY 24, 2023

Over the past 12 months, large firms in Asia Pacific have accelerated environmental sustainability action, forging ahead even as regional inconsistencies continued to hinder progress. But the pace of change must accelerate further.

Customer Insights 26

Customer Insights Ecommerce Customers Data 26

Zonka Feedback

JANUARY 24, 2023

Product marketing is introducing a new product to the market and making it successful. It involves planning, advertising, pricing, promotion, and positioning a product to capture customer attention.

Feedback 10

Feedback Advertising Analysis Trends 10

DemandJump

JANUARY 24, 2023

Let’s face it: even the best business-to-business (B2B) Software as a Service (SaaS) companies need top-tier marketing in order to succeed. You can have a game changing solution, but in B2B, a SaaS content marketing strategy is one of the only sure-fire ways to make sure you stand out from the crowd.

Software 10

Software Report Marketing B2B 10