CloudCherry

OCTOBER 4, 2018

Combining the data from a CRM and a CEM is a perfect pairing – like wine and cheese or peanut butter and jelly. Great by themselves, but amazing when combined. Together, a CRM + CEM can provide a well-rounded picture of what your customers are doing, and help to predict what they do next. What is a CRM? Customer Relationship Management (CRM) software provides useful information such as the amount of money that a customer has spent, how long they have been a customer, or what they usually b

CEM 249

CEM CRM Analysis NPS 249

InMoment XI

OCTOBER 4, 2018

In today’s service-obsessed world, community and citizen expectations are rising. Ameren Missouri has been acutely aware of the fact that they need to compete with new trends, employee needs, control operational costs, and implement modern technology to help them better serve their customers. In a recent webinar, Ameren Missouri shared how they have improved and.

Culture 200

Culture Trends Technology Customers 200

CloudCherry

OCTOBER 4, 2018

Combining the data from a CRM and a CEM is a perfect pairing – like wine and cheese or peanut butter and jelly. Great by themselves, but amazing when combined. Together, a CRM + CEM can provide a well-rounded picture of what your customers are doing, and help to predict what they do next. What is a CRM? Customer Relationship Management (CRM) software provides useful information such as the amount of money that a customer has spent, how long they have been a customer, or what they usually b

CEM 244

CEM CRM Analysis NPS 244

Omnicus

OCTOBER 4, 2018

Customer service improves customer retention and boosts your bottom line.

Customer Service 271

Customer Service Customer Retention Customers How To 271

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Customer Bliss

OCTOBER 4, 2018

Though many of us may enjoy out-of-town excursions that require a flight, we’re often a little less enthusiastic about the thought of the airport or the in-flight experience. Thankfully, there are leaders in the airline industry who understand this and are working tirelessly to improve both of these experiences. In today’s episode, you’ll hear from Karen Ellis , the Chief Customer Officer of San Antonio airport , and Sonya Lacore , Vice President of Inflight Operations at Southwest A

Airlines 176

Airlines Industry Strategy Customer Experience 176

ReviewTrackers

OCTOBER 4, 2018

Creating a listing on Google can increase a business’ online exposure, but that alone isn’t enough to generate more leads. Google currently holds a 78 percent majority in the search engine market. That’s a massive pool of potential leads. So how do you tap into it? In this guide, we’ll go over a few ways to attract more leads and get the most out of your GMB account by taking these steps: Connect Google my Business with Google Analytics.

How To 73

How To Analytics Trends Advertising 73

CustomerSuccessBox

OCTOBER 4, 2018

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. However, since it is a comparatively new field, there are many different ideas, thoughts on how one should be building a customer success team so that it can have a big impact on the bottom-line. This makes it imperative to take the guidance from experts who have years and years of experience in the field.

Customer Success 77

Customer Success Customer Retention Financial Customers 77

ReviewTrackers

OCTOBER 4, 2018

Creating a listing on Google can increase a business’ online exposure, but that alone isn’t enough to generate more leads. Google currently holds a 78 percent majority in the search engine market. That’s a massive pool of potential leads. So how do you tap into it? In this guide, we’ll go over a few ways to attract more leads and get the most out of your Google My Business account by taking these steps: Connect Google My Business with Google Analytics.

How To 69

How To Analytics Trends Advertising 69

kommunicate

OCTOBER 4, 2018

Dialogflow (previously API.ai) is one the leading chatbot builder platform. In this article, I will show you how to create a simple chatbot using Dialogflow. You will find details about the tools and the technology used while building a chatbot. The article also has a walkthrough of Dialogflow and outlines the chronological flow, so that by the […].

Chatbots 71

Chatbots Tools Technology How To 71

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

One Millimeter Mindset

OCTOBER 4, 2018

Each day, departmental factions negatively impact workplace productivity and profitability. Eventually, factions perpetuate subtle assumptions. Over time, assumptions become dogma and are hard-wired into decision-making that impacts how we deliver to customers. As a result, we continue to underserve colleagues as well as clients. Departmental factions negatively impact customer experience.

Customers 71

Customers Video Culture Customer Focused 71

Provide Support

OCTOBER 4, 2018

The French writer Antoine de Saint-Exupéry is credited with saying “A goal without a plan is just a wish.”. It is generally understood that the goal in customer service is to have effective communication with customers, which will result in customers being satisfied and will produce more revenue for the company in the end. However, what is effective communication?

Customer Service 69

Customer Service Communication Customers Company 69

Customers That Stick

OCTOBER 4, 2018

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Sales 60

Sales Video Customer Service Customers 60

Influitive

OCTOBER 4, 2018

On October 3, 2018, campers joined us from far and wide to celebrate customer love at Advocamp Field Day, the biggest customer engagement, experience, and advocacy event of the year. Aside from getting inspired by world class speakers and fellow customer advocacy professionals, campers also enjoyed some trail mix and had some run-ins with a.

Customer Engagement 66

Customer Engagement Engagement Customer Experience How To 66

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Cyara

OCTOBER 4, 2018

This week, I had an opportunity to reconnect with Dr. Nicole Forsgren, CEO and chief scientist at DevOps Research and Assessment (DORA). Some of you DevOps aficionados will remember her fascinating keynote presentation, The Data Behind DevOps , at the Cyara Xchange conference, earlier this year. Through her work with DORA, Nicole helps some of the world’s top companies become high-performing organizations that are able to move faster and build more secure, resilient systems.

Conference 52

Conference Study System Customer Experience 52

Service Strategies

OCTOBER 4, 2018

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies.

Customer Experience 56

Customer Experience Customers Industry Strategy 56

Education Services Group

OCTOBER 4, 2018

If you’re onboarding a new customer, that can only mean one thing. You did it. You made it. You beat out all of your competitors. They chose you, and now you know, they like you. They really like you! But now it’s show time for your product and Customer Success team, and if you don’t keep it together, you could just as easily lose that customer. Before you go any further, take a moment to reflect on your current customer onboarding process with two things in mind — the two biggest reasons people

Customer Success 53

Customer Success Tips Course Customers 53

Oracle

OCTOBER 4, 2018

Adapted advice from the Experience This! podcast with Joey Coleman and Dan Gingiss. In episodes 33-34 of Experience This!, a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss discuss a simple philosophy of how to treat your customers and a remarkable way of getting personal with them. Make mom proud. Dan and Joey begin episode 33 by explaining how to create a new way of thinking about your customer experience with advice from Jean Bliss’ book Would You D

Customer Experience 53

Customer Experience Customers Interaction How To 53

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

UJET

OCTOBER 4, 2018

Want to know how to make your company sound terribly out of date? Call your support organization a call center!

Call Center 56

Call Center Contact Center Company How To 56

Confirmit

OCTOBER 4, 2018

Market Research is changing. The rise of digital communications and the expansion of consumer data means that Market Researchers face a real challenge to mine real insights from multiple feedback channels. More importantly, they also need to provide a unique service that provide superior value to customers. Automation of MR processes and systems creates a win-win scenario that can boost the overall profitability and viability of your research agency and the services you offer.

Marketing 45

Marketing CRM Software Survey 45

Playvox

OCTOBER 4, 2018

Every agent in your call center has their own strengths and weaknesses. However, while praising the former is easy, actually addressing the latter is a task few managers actually relish. Unfortunately, this is a key part of the feedback process that helps a team achieve its potential. When delivering call center quality feedback, there’s a risk an agent might feel they’re being attacked on a personal level, even if your criticism is constructive.

Call Center 41

Call Center Feedback How To Software 41

Call Center Pros

OCTOBER 4, 2018

For both the new and well-established businesses, it is essential to deliver high-level customer service. If the clients are happy with your support service, they will refer you to the friends and family. This kind of recommendation through word of mouth can be helpful to new start-ups. Moreover, it can add to the credibility of your firm. Conversely, if you fail to satisfy them, it will severely damage the company’s reputation.

Customer Care 40

Customer Care Tips Call Center Training 40

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Maru Group

OCTOBER 4, 2018

epResearch into Mobile Virtual Network Operators (MVNOs) from Maru/edr has unearthed that just one in ten (11%) of mobile phone users would prefer to use an MVNO over traditional mobile networks. Results also revealed that one in three (35%) of the 500 UK mobile phone users surveyed would only ever consider using one of the major networks, signalling the importance to MVNOs to build confidence, trust and understanding in their brands.

Case Study 40

Case Study Comparison Innovation Study 40

Ascribe

OCTOBER 4, 2018

The Ascribe APIs provide documentation both as static html pages and an interactive Swagger page. The static documentation is more convenient for looking over the API, but the Swagger documentation provides powerful features for interaction with the API. We will use examples from the Ascribe Coder API, but the same techniques apply to the Ascribe.

Interaction 40

Interaction Examples 40

Talkdesk

OCTOBER 4, 2018

Latin America’s leading e-commerce technology company, Mercado Libre, selected Talkdesk Enterprise Contact Center Platform to power and optimize their customer service and sales teams. Mercado Libre will deploy Talkdesk to their teams in Argentina, Mexico, Chile, Colombia and Brazil. “As the largest e-commerce technology company in Latin America, we needed a comprehensive solution to provide a global view of our business.

Customer Service 40

Customer Service e-support Contact Center Sales 40

Think Customers

OCTOBER 4, 2018

It’s hard to create seamless interactions without truly understanding what customers are going through. How can companies make data collection and customer feedback frictionless? Mike Soylu and Nazli Chamlibel of customer feedback firm Pisano share their insights from the field. Listen to all episodes of The CX Pod at TTEC. .

Feedback 40

Feedback Customers Interaction Data 40

Advertisement

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

OCTOBER 4, 2018

You’re an executive, an employer, or maybe an up-and-comer in your organization, but either way, you have surveyed the moment and you know that big things are poised to happen. Unlike the big things of the past — the Internet or mobile — the change won’t be the result of consumers embracing a shiny new object or buying into a […].

Survey 49

Survey Consumers 49

Perceptive

OCTOBER 4, 2018

Perceptive has been appointed the global insights partner for both Vend and Xero.

Marketing 40

Marketing 40

Forrester's Customer Insights

OCTOBER 4, 2018

The extensive industry activity and commotion about digital transformation — mobile, IoT, machine learning, cloud, APIs, microservices, and on and on — is all well and good, but while everyone is happily going along with the next new and way cool digital thing, most are making a big mistake. Digital is great — and necessary — […].

Industry 46

Industry 46