Sun.Sep 12, 2021

Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills

Kate Nasser

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine. The post Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills appeared first on KateNasser.com.

How To Create A Frictionless Experience To Get & Keep Customers

Doing CX Right

Listen to Adam Toporek discuss how to create hassle-free experiences to get new customers and reduce churn. The post How To Create A Frictionless Experience To Get & Keep Customers appeared first on Doing CX Right. DoingCXRight®? Podcast customer loyalty podcast retention. Shep Hyken

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2021 Gartner’s Critical Capabilities for Multichannel Marketing Hubs

Optimove

The post 2021 Gartner’s Critical Capabilities for Multichannel Marketing Hubs appeared first on Optimove. library

Customer Behavior that Gets Rewarded Gets Repeated

The DiJulius Group

I attend a lot of franchise conferences in Las Vegas. When you look around Las Vegas, gambling seems to a very profitable business, right? But you also see a ton of competition. And no matter where you play, it is basically the same games! What is really the difference between one casino and another?

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

The Insights Beat: Time to Re-educate Your Organization On Data

Forrester's Customer Insights

(co-authored with Research Associate, Fayzan Sabri) End of summer and beginning of Fall is an exciting, yet tumultuous time for both parents and kids alike. Summer camps have ended, vacation time is over and children have returned to school.

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Tech & Innovation APAC 2021: Building A Future Fit And Creative Workforce

Forrester's Customer Insights

Over the past decade, firms have poured significant resources into the digitization of their operations and the creation of new digital experience platforms to win, serve and retain increasingly fickle customers. The result? Digital sameness for the most part.

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Explore. Dream. Discover.

The DiJulius Group

Are you ready to Be Unstoppable in 2021? No matter what came before, you can learn from it, set a new course, adjust your sails, and get underway again. All you need is a worthy destination, a sturdy platform, an able crew, a chart of way points, and a fitting mindset to power your progress.

Tesla Spends $0 on Advertising

The DiJulius Group

The world’s most valuable car company spends nothing, zero dollars, zilch on advertising. In comparison, GM spends over 3 billion, Ford spends over 2 billion, and Fiat, Toyota, and Honda all have over a 1 billion advertising budget. In fact, Elon Musk hates advertising.