Sat.Jan 23, 2021

A Belated Thank You To Tony Hsieh

Kerry Bodine

Amazon tells me that I last purchased Tony Hsieh’s book Delivering Happiness on August 26, 2010. The timing was fortuitous.

This is the One Thing to Improve Your Customer Experience in 2021

Beyond Philosophy

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more.

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Actionable CX Tips From Story2021 Event

Doing CX Right

Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right. Podcasts CX CX Tips podcast Sean smith story2021.co

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WhatsApp Alternatives: Should You Be Using WhatsApp In 2021?

SurveySparrow

On December 31st 2020, WhatsApp celebrated a milestone of 1.4 billion video and audio calls, but after its ‘my way or the highway’ clause, things seemed to have hit a roadblock for them. Recently, WhatsApp has gained notoriety recently after it changed its privacy policy.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Building High Performing Teams Who Deliver Customer Excellence

Doing CX Right

LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence. The post Building High Performing Teams Who Deliver Customer Excellence appeared first on Doing CX Right. Podcasts Anna Oakes building CX teams

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Where the magic happens when it comes to improving customer outcomes

Doing CX Right

What does humanizing business & leading with a heart mean? What can leaders be doing to improve. The post Where the magic happens when it comes to improving customer outcomes appeared first on Doing CX Right. CX Top Rated Adrianne scinscoe customer impact podcast

How To Achieve Goals Leveraging CX

Doing CX Right

Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond. The post How To Achieve Goals Leveraging CX appeared first on Doing CX Right. Podcasts CX Gregorio Uglioni podcast