Kerry Bodine

JANUARY 23, 2021

Amazon tells me that I last purchased Tony Hsieh’s book Delivering Happiness on August 26, 2010. The timing was fortuitous. I had recently moved back to San Francisco and, after a less-than-fulfilling detour into the world of marketing and advertising, was doing some soul searching about my next career move. I also had a trip to New York City scheduled for the following week.

Advertising 177

Advertising Customer Centricity Retail Culture 177

Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best way to improve Customer Experiences is to do a lot of little things that add up to significant improvements.

Customer Experience 88

Customer Experience Consulting Financial Customers 88

AirVote

JANUARY 23, 2021

Last week we met with one of the AirVote clients. A regular status call we try to have with all our clients. See how the system is working for them and how we can make it more useful to their business. This particular client runs a large state-wide portable restroom business. A good part of their units now carry AirVote QR smileys. It was fascinating to hear how excited Mark, the Quality Control Manager, was about getting occasional negative responses.

Feedback 52

Feedback Measurement System Connections 52

WorkOutLoud

JANUARY 23, 2021

Your customers benefit from the value of getting together around a topic or set of topics. Until recently, the majority of “events” occurred face to face with multiple tracks and sessions, presenters. And many times your event occured over more than one day. Now, the need is to supplement if not replace those events with virtual options.

Ecommerce 52

Ecommerce CRM Analytics Groups 52

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Customers

AirVote

JANUARY 23, 2021

Today I witnessed a rather interesting situation at a local supermarket. The checkout line happened to be long, and while waiting, a customer went to grab a cup of coffee from a nearby vending machine. He inserts the bill, selects the beverage, and … nothing happens. He tries it again – the same result. A quick back and forth with the store staff member boils down to the fact that they are not responsible for this vending machine.

Feedback 52

Feedback Engagement Customer Experience Company 52

SurveySparrow

JANUARY 23, 2021

On December 31st 2020, WhatsApp celebrated a milestone of 1.4 billion video and audio calls, but after its ‘my way or the highway’ clause, things seemed to have hit a roadblock for them. Recently, WhatsApp has gained notoriety recently after it changed its privacy policy. This has been a blessing in disguise for WhatsApp alternatives though. When Facebook acquired WhatsApp for $16 billion in 2014, all of us toasted to it.

Policies 52

Policies Video Groups Data 52

Doing CX Right

JANUARY 23, 2021

LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence. The post Building High Performing Teams Who Deliver Customer Excellence appeared first on Doing CX Right.

Customers 52

Customers 52

Doing CX Right

JANUARY 23, 2021

What does humanizing business & leading with a heart mean? What can leaders be doing to improve. The post Where the magic happens when it comes to improving customer outcomes appeared first on Doing CX Right.

Customers 52

Customers 52

Doing CX Right

JANUARY 23, 2021

Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond. The post How To Achieve Goals Leveraging CX appeared first on Doing CX Right.

How To 52

How To Customer Experience Customers 52

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Communication

Doing CX Right

JANUARY 23, 2021

The post Customer Service Secrets appeared first on Doing CX Right.

Customer Service 52

Customer Service Customers 52