Sun.Oct 20, 2019

Unsung Heroes of the Customer Experience: Your Back Office

Daniel Group

Believe it or not, your non-customer facing employees, from Sales, Support to Finance, to Legal, are the foundation on which great customer experiences are built.

How AI is shaping fundamentals of customer support


How AI is shaping fundamentals of customer support. by Sam Makad on 21 Oct 2019. customer support. artificial intelligence. The modern customer is omni-channel.

Hungry for More CX Events? Try FXD in Boston 10/24 – 10/25

Forrester's Customer Insights

I just got back from Forrester’s very successful CXSF 2019 forum and I’m already looking forward to a terrific event that’s happening right here in Boston this coming week. It’s the Mad*Pow FXD conference on October 24 and 25.