ECXO

APRIL 14, 2025

The HX Leader Shifting from Control to Influence Why the future of leadership starts within Catching Up: The HX Revolution in Motion If this is your first stop on the HX Revolution train, welcome aboard! Heres what weve unpacked so far: Article 1 ( Welcome to the HX Revolution The Future of Business Transformation Starts Here ) : We made the bold claim that business transformation fails without Human Experience (HX) at the center.

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Leadership Culture Communication Meeting 156

rethinkCX

APRIL 14, 2025

Discover customer self service with our guide on implementing knowledge bases and IVR. Learn benefits, strategies, and more with RethinkCX.

Self Service 52

Self Service Knowledge Base Strategy Customers 52

Brandwatch CX

APRIL 14, 2025

Discover how adding personal pronouns to your Boolean search unlocks real consumer insights through personal, unfiltered conversations online.

Consumers 52

Consumers Marketing 52

Forrester's Customer Insights

APRIL 14, 2025

Effective digital leaders treat strategy as both a verb and a noun: A cycle of work and outputs that sets an organizations direction and continuously explores new ideas. A Strategy-on-a-Page is an output that lays out the essential components of your digital strategy on a single page.

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Strategy Customers 32

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

AWS Machine Learning

APRIL 14, 2025

Large language models (LLMs) have raised the bar for human-computer interaction where the expectation from users is that they can communicate with their applications through natural language. Beyond simple language understanding, real-world applications require managing complex workflows, connecting to external data, and coordinating multiple AI capabilities.

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System Hotels Travel Tools 100

ShepHyken

APRIL 14, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is building trust important in business? How to get more customers? How can businesses stand out at the beginning of the buyer’s journey? Why is it important for businesses to adapt to buyers’ changing behaviors and needs? How has the shift to online research influenced how businesses approach customer interactions?

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How To Tips Sales Brands 82

AWS Machine Learning

APRIL 14, 2025

Generative AI enables us to accomplish more in less time. Text-to-SQL empowers people to explore data and draw insights using natural language, without requiring specialized database knowledge. Amazon Web Services (AWS) has helped many customers connect this text-to-SQL capability with their own data, which means more employees can generate insights.

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Policies Data System Tools 80

Thematic

APRIL 14, 2025

Retail customer insights hold the key to understanding what today’s consumers really want from their shopping experiences. As a retail professional, you know that shoppers have higher expectations than ever—they crave convenience, personalization, and seamless service across channels. They want to feel heard and valued at every touchpoint.

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Retail Customer Insights Consumers How To 62

CSM Magazine

APRIL 14, 2025

Creating engaging content isn’t just about what you share it’s about when and how you share it. A well-planned content calendar serves as your roadmap to success, helping you deliver the right message at the right time to captivate your audience. Think of your content calendar as a strategic powerhouse that drives twice the engagement compared to ad-hoc posting.

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Social Media Engagement Strategy Metrics 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

Thematic

APRIL 14, 2025

Understanding your customers is the key to a better business. That’s what customer insights research is all about—collecting and analyzing feedback to uncover what people truly think, feel, and need. It helps you turn those insights into actions that improve your product, service, and overall customer experience. So, how do you uncover these customer insights ?

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Customer Insights Customer Journeys Net Promoter Score NPS 62

SurveySensum

APRIL 14, 2025

Are your customers truly happy and satisfied with your brand? Understanding and measuring customer satisfaction and loyalty is very crucial, yet many businesses struggle to do that. Thats where NPS ( Net Promoter Score ) can be your closest ally. By categorizing customers into promoters, passives, and detractors, you will get a clear picture of your customer sentiments.

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NPS Net Promoter Score How To Effort Score 52

Thematic

APRIL 14, 2025

“Your most unhappy customers are your greatest source of learning,” Bill Gates famously said. In marketing, this idea comes to life through customer feedback loops. A feedback loop in marketing is the process of continuously collecting input from your audience, learning from it, and adapting your strategy accordingly. Instead of launching a campaign and hoping for the best, you’re constantly listening to customers—adjusting messages based on what they tell you (direct

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Feedback Marketing Strategy Analysis 62

SurveySensum

APRIL 14, 2025

Did you know each year more than 30,000 new consumer products are launched and 95% of them fail – Harvard Business School No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? A Product Feedback Tool is an answer.

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Tools Feedback Effort Score Multi-Channel 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

Forrester's Customer Insights

APRIL 14, 2025

Forresters 2025 top 10 emerging technologies report reveals a major shift in the tech landscape, driven by AI acceleration and changing market dynamics. Longtime list members extended reality and Zero Trust edge are stepping back, making room for two fast-moving innovations one of which was virtually unknown just a year ago. The earlier release gives tech leaders more time to strategize and align with upcoming breakthroughs in AI and beyond.

Technology 46

Technology Innovation Report Marketing 46

Gainsight

APRIL 14, 2025

Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, andmost overlooked of allthe revenue sitting inside your Customer Success (CS) team. The value of CS has quietly evolvedand the evidence is everywhere. From the technology that Customer Success Managers (CSMs) use to improve the customer experience to the ways companies are reorganizing post-sales efforts, its clear that CS is no longer just about keeping customers happy.

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Customer Success Effort Score Sales Customers 40

BirdEye

APRIL 14, 2025

In the dynamic world of digital marketing, staying ahead means showing up at the right moments with the right message. Thats where a well-planned social media calendar UK comes init helps you align your content with key dates, holidays, and trending events that truly resonate with your audience. From national celebrations to quirky awareness days, tapping into timely moments boosts engagement and keeps your brand relevant and top of mind.

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Forrester's Customer Insights

APRIL 14, 2025

Im excited to announce the release of our latest Forrester DMA Platforms Wave, Q2 2025. This edition evaluated the 11 most significant Data Management and Analytics (DMA) platform vendors, providing a comprehensive view of a market undergoing rapid transformation.

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Analytics Data Marketing Management 34

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait Times

BirdEye

APRIL 14, 2025

The best time to post on Instagram Australia isnt just a trending search queryits a real concern for businesses trying to turn scrolls into sales. You post regularly. You try everything from hashtags to Reels. Yet your content still seems to vanish. Whats going wrong? Often, its not what you post but when. Most Australian businesses overlook timing, yet it directly affects reach, visibility, and conversion on Instagram.

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Industry Social Media Hospitality Video 52

Forrester's Customer Insights

APRIL 14, 2025

Cloud vendors are focusing on bringing AI solutions to their customers in ways that address sovereignty concerns rising from the mounting geopolitical instability globally. Just in the first two weeks of April, we have seen this at KubeCon Europe 2025 and at Google Cloud Next 2025 in Las Vegas.

Customers 29

Customers Trends 29

Forrester's Customer Insights

APRIL 14, 2025

After the stock market and hopes of consumer electronics companies like Apple were buoyed by news of a tariff reprieve on consumer electronics on Friday, they were rapidly dashed by reports that no such exception was in the offing. Instead, these categories were moved to a different bucket.

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Consumers Report Marketing Company 26