Sun.Jan 26, 2020

A complete guide to online panels

QuestionPro Audience

What are online panels? Online panels are groups of pre-recruited individuals who have agreed to take part in market research surveys, focus groups, or in-depth interviews. These individuals are called panel members or panelists. A panel generally comprises people sharing similar traits.

Groups 227

Flipping the Script on Handling Complex Customer Issues in the Contact Center

NICE inContact

Agents are (and will be) needed to handle more escalated, complex issues—those issues that cannot be easily resolved by the customer on their own through AI assistance.

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Recharge The Nordic Way: Hello Hygge!

Confirmit

It’s the beginning of a new year, usually the time when we set unrealistic goals for ourselves that last a few weeks at best. I think we should do things differently this time around. It’s 2020, the start of not just a new year, but also a new decade.

Three Powerful Ways to Drive Engagement in Retail

Kitewheel

Retailers have been invested in customer engagement for some time now. In the retail world, engagement and positive experiences are necessary to keep consumers loyal. Consumers today will abandon your business if they have bad experiences.

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.