InMoment XI
DECEMBER 13, 2016
Ask anyone how they’re doing and you will likely get the same response: “Busy!” We all have lots to tend to. Whether keeping up with the neighbors or inventing the next big social media meme, life is exhausting. Add to that a job, a family, and some hobbies, and it’s no wonder we are all.
Customer Bliss
DECEMBER 13, 2016
Episode Overview. Dayton Semerjian was a Chief Marketing Officer four times. Because his ultimate goal was moving towards a CEO role, he shifted a bit — and ran a $600 million P&L and then a $2.5 billion P&L for CA Technologies. Then took on his current roleL General Manager, Global Customer Success and Support at CA Technologies. In our discussion we explored his very deliberate path toward taking on these new roles — and how his operational experience prepared him to be su
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InMoment XI
DECEMBER 13, 2016
Ask anyone how they’re doing and you will likely get the same response: “Busy!” We all have lots to tend to. Whether keeping up with the neighbors or inventing the next big social media meme, life is exhausting. Add to that a job, a family, and some hobbies, and it’s no wonder we are all. View Article.
Vonage
DECEMBER 13, 2016
“Often the psychology of queuing is more important than the statistics of the wait itself” – Dr Richard Larson , Mitsui Professor of Engineering Systems at MIT, considered to be the world’s foremost expert on lines. . People overestimate how long they’ve waited in a queue by roughly 36 percent – Jacob Hornik, researcher on subjective vs objective time measures.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
GetFeedback
DECEMBER 13, 2016
Salesforce asked 7,000 people what they expect from modern brands. We summed up their most interesting findings on today's "connected customer.".
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
DECEMBER 13, 2016
Mat Patterson on How to Scale and. Grow Your Customer Service. Shep Hyken speaks with Customer Evangelist of Help Scout, Mat Patterson , about the difficulties of maintaining great customer service while your company grows. While the focus is on growing companies, Mat shares some amazing tips for creating and maintaining great customer service that can be applied to any company.
natero
DECEMBER 13, 2016
Why Some Touchpoints Matter More, and What To Do About It. Customer Success is a rapidly changing discipline, yet at its core it remains one of the best ways to help existing customers achieve their business goals. For us to help our customers within the context of our product, we need to be specific about the value our product delivers, and how we can help them derive even more value from our relationship for years to come.
Andrew Mcfarland
DECEMBER 13, 2016
A recent call from a friend helped me realize that customer surveys are still often ill-conceived and poorly executed. Common practices often neglect common sense and are rife with common mistakes. Here are some things to consider to improve customer.
Provide Support
DECEMBER 13, 2016
Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. You may attract new customers with help of great content.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Natalie Petouhof
DECEMBER 13, 2016
Tweet Using data from NCWIT , Anita Borg Institute and Deloitte , the report evaluates whether there have been any improvements for women in tech in 2016 and what this means going forward. They also look at the context behind the numbers, examining the opportunities for women in education, employment and running startups. In 2013, The Muse, in association with Women in Tech, published a report reflecting the huge potential of female entrepreneurs and employees.
Talkdesk
DECEMBER 13, 2016
There are other customer heroes like you. There are other people who thrive in the thankless work of assisting customers thoroughly and promptly. Talkdesk is bringing these heroes together next April for Opentalk 2017 to discuss and reshape trends in customer communication. Opentalk is the premiere event for customer service experts, pulling out all the stops to treat you with the same level of outstanding care that you deliver to your customers.
Verint
DECEMBER 13, 2016
Earlier this month, we wrapped up Verint’s global Engage customer events for the year at the amazing Savoy Hotel in London. What started in a beautiful harbor in Sydney, Australia with a bang in May has now finished strong in December in London, where we doubled last year’s number of customer attendees and had the highest number of registrations and percentage of turnout.
dscout People Nerds
DECEMBER 13, 2016
A new bundle of research services from dscout helps support your research needs.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
DECEMBER 13, 2016
Your digital intelligence strategy and implementation is struggling to keep up with your device-hopping customers. You're trying. And it's difficult - so many obstacles. But you face the Digital Dilemma, introduced by colleague Nigel Fenwick : your customers'expectations of digital experience keep rising. When any digital experience they have with you doesn't meet their expectations, their perception of the value your firm provides falls … which leads to risk of customers taking their bus
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