Sun.Jun 03, 2018

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The Forrester Wave™: Customer Feedback Management Platforms

Confirmit

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors.

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Telecom Operators Deliver Insights Services — With Network And Subscriber Data

Forrester's Customer Insights

A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.” I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets. Even just one year ago at Mobile World […].

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