Sun.Jan 07, 2018

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The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences

eglobalis

Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT. The post The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences appeared first on Eglobalis.

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Introduction to The Seven Rules of Service Leadership

Up Your Service

Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come alive when their leaders are living it, too. In our experience working with many of the world’s outstanding organizations, we have discovered seven essential rules successful service leaders always follow.

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Introduction to 10 UP Service Excellence Principles

Up Your Service

UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve your business objectives. Each workshop emphasizes application to specific service situations ensuring new ideas are generated, new actions are taken, and new value is created.

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Introduction to The 12 Building Blocks of Service Culture

Up Your Service

The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with UP! Your Service, we help you assess your current activities, select areas for improvement, and develop a plan to deliver early quick-wins and longer-term sustainable results. 1. Common Service Language. Widely understood and frequently used throughout the organization, a Common Service Language enables clear communication and supports the delivery of superior internal and exter

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Introduction to The Implementation Roadmap and Service Culture Indicator

Up Your Service

The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach are adapted for your organization, then deployed, reviewed, and carefully managed. Using our proprietary Service Culture Development Checklist, the UP!

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The Case for a Culture of Service Excellence

Up Your Service

There are two outcomes every CEO and senior business leader must deliver to succeed in the future: Improve Customer Experience, and. Increase Employee Engagement. In this short video, Ron Kaufman explains why building a sustainable Culture of Service Excellence delivers both. The post The Case for a Culture of Service Excellence appeared first on UP Your Service.

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