Alida

MAY 19, 2017

Retail is changing so fast that retail futurist Doug Stephens recently made this bold prediction : “Within five short years, the current user experience of online marketplaces like Amazon, eBay and Alibaba will begin to look as archaic as a Sears & Roebuck catalog.” New technologies, according to Stephens, will “radically evolve the core concept of online shopping and the notion of what an online ‘store’ can be.” Here are the five of the biggest trends that are alrea

Retail 145

Retail Consumers Trends Brands 145

Uniphore

MAY 19, 2017

Once upon a time, quality and price were the essences of buying decisions. However, today more and more brands are chosen based on whether the overall customer experience matches customer expectations, and delivering a frictionless, cross-channel customer experience is the key. Read More.

Self Service 100

Self Service Customer Expectations Brands Customer Experience 100

ShepHyken

MAY 19, 2017

This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. This shows that you have confidence that you will take care of your customers by delivering a great customer service experience and taking care of any problems that may arise – in such a way that will earn you a glowing online review. – Shep Hyken.

Social Media 73

Social Media Customer Service Consulting Customer Experience 73

Amity

MAY 19, 2017

Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great lengths to let everyone know that you’re worth every penny. But how, exactly, should your company take advantage of that privileged relationship?

Video 57

Video Case Study Study Roadmap 57

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LiveChat

MAY 19, 2017

Content marketing’s PR has its ups and downs. It’s been proclaimed the king of marketing universe on one day, to be questioned as an efficient marketing strategy on the day after. But you know what? Don’t fall into articles that proclaim the death of content marketing. Seriously, don’t fall for it. It’s not true. I don’t write it because I’m a content marketer and I firmly believe in the immortality of content marketing.

Marketing 61

Marketing Social Media eBook Course 61

Clicktools

MAY 19, 2017

There’s renewed talk around the very old subject (relatively speaking in Tech years) of CRM being the key solution to support a unified customer experience. It may be a well-worn subject but it’s worth returning to because the argument hasn’t weakened; it’s actually gotten stronger with the development of new technologies that integrate with Salesforce to improve CX in ways we’ve never seen before.

CRM 45

CRM Customer Connectedness Employee Engagement Social Media 45

Verint

MAY 19, 2017

No matter how “e” or electronic your company, your employees need to be prepared and motivated to deliver the right experiences. Operational dashboards. BYOD (bring your own device) policies and mobile apps. KPI scorecards.

Policies 38

Policies Strategy Company Customer Focused 38

Happy or Not

MAY 19, 2017

May 29, 2017 | Kraków, Poland Krajowy Kongres Sekretarzy (National Congress of Secretaries) is an event which is addressed to secretaries of local government units from all over Poland. Its main aim is to integrate secretaries’ milieus and exchange experiences resulting from various models and practices in the field of local government management.

Government 28

Government Retail Management 28

QuestionPro Audience

MAY 19, 2017

The current state of healthcare in America is contentious, to say the least. The media and politicians, some even overseas, offer their takes on the pros and cons on universal healthcare–but understanding the industry is not so simple. Many healthcare research questions remain unanswered – how do Americans actually feel about healthcare?

Healthcare 246

Healthcare Insurance Infographics Survey 246

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