Tue.Oct 13, 2020

How to Turn Reactive Customer Experience into Proactive CX

Experience Investigators by 360Connext

Listen to this article. Is Your Organization’s Customer Experience Proactive, or Reactive?

Are Labor Efficiency and Exceptional CX Mutually Exclusive? How to Achieve Both with Workforce Management

NICE inContact

Most contact center leaders have access to data that enables them to assess just how busy their agents are and if they have capacity to take on additional work. They also have the ability to optimize results that impact customer experience (CX).

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4 ways digital CABs drive business value

Vision Critical

Customer advisory boards (CABs) are a great way for organizations to sit down with their high-profile customers and gather feedback and advice from this VIP audience.

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success


All companies are under pressure to deliver a brag-worthy customer experience (CX), but it can be difficult to know where to make investments that are likely to pay off.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Reduce Field Service Costs to Meet Optimization Goals


Field service organizations have long been implementing measures to reduce their high operational costs.

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Easier Healthcare Review Management with ReviewTrackers and CareDash



Internal Community Forums: Enhance Culture and Maintain Innovation

Vanilla Forums

Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community

7 Strategies for Turning Customers into Advocates


Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients.

Top 10 Customer Success Takeaways from BIG RYG 2020


Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. If you attended, than you know how jam packed our lineup was.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

The next frontier of business excellence (a value-driven model)


Vincent Manlapaz, in an interview with Keri Keeling, talks about the importance of establishing a value-driven business model and why it needs to be the central focus of the conversation. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Data Management: Are you capturing the right information?


ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use. The post Data Management: Are you capturing the right information? appeared first on CustomerCount.

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Why Typical Customer Discovery does not deliver on Client Needs

One Millimeter Mindset

Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation.

Typeform vs Google Forms vs SurveyMonkey: Detailed Comparison


If you want to make sure that the surveys you send to your customers are prepared by minds that know everything about drafting surveys, you need to choose the right tool. Online surveys are a great way to peek into the minds of your customers.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Great CX Starts With a Multi-Channel Approach to Customer Success


Every business wants its customers to love interacting with its product or service. When customers describe their experience using words like “engaging,” “intuitive,” and “streamlined,” you know you’re doing something right.

Coveo’s AI-powered search platform hits every touchpoint


The post Coveo’s AI-powered search platform hits every touchpoint appeared first on Keatext. Artificial Intelligence AI customer experience customer journey

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations


Alchemer transforms customer feedback into actionable gold. LOUISVILLE, COLORADO, OCTOBER 13, 2020. SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer.

X-Ray Vision For Customer Intent


How leading businesses are creating a competitive advantage through AI and Big Data. Select your superpower. You may choose flight, or invisibility, or just being able to consistently find a parking spot outside the coffee shop.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Adapting Customer Experience (CX) for a Post-COVID World

CSM Magazine

The coronavirus pandemic has had an indelible impact on consumer behaviour, from accelerating touchless and digitally-driven experiences to reviving traditional channels, and much more.

How to Improve the First Contact Resolution

ProProfs Chat

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team?

inQuba - Untitled Article


How leading businesses are using a blueprint to decipher customer mindset and prevent churn. Take a moment to consider how you used to shop. Before our New Normal you may have put some effort into determining whether a certain product was organic, or sustainable.

Self-service and its importance to greater customer satisfaction


Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance to greater customer satisfaction. Published on: October 13, 2020.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

10 strategies for developing a strong leader


While some character traits indicate an inclination toward leadership capability, it is still a skill, and skills must be developed in order to unleash their true power. I didn’t wake up one morning and realize that I was a leader.

Self-service and its importance of self-service to greater customer satisfaction


Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance of self-service to greater customer satisfaction. Published on: October 13, 2020.

HappyOrNot’s Full Range Of Customer Feedback Terminals Now Protect Against Coronavirus

Happy or Not

HappyOrNot partners with Nanoveu to cover its Smiley Touch touchscreen terminals with an antimicrobial screen protector film HappyOrNot (www.happy-or-not.com), the leading customer experience improvement solution, today announces that its Smiley Touch terminals will be coated in Nanoshield’s […].

FREE eBook: How to Select the Best CX Tool for Your Company


You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is. Source

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Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.