How to Improve Your Website for Better Customer Experience
CSM Magazine
DECEMBER 7, 2020
The customer experience encompasses the entire set of customer interactions with a brand. Typically, the consumer experience starts with getting to know the company. Further – the beginning of an interaction, ordering, payment, use of a product or service, brand support. Some of the things that affect customer experience include brand positioning, market awareness; service level, employees’ communication; the convenience of interaction, availability of points of sale; unobtrusiveness of th
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