Sun.Dec 20, 2020

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10 Things We Learned About Customer Success in 2020

Gainsight

My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Most years, we attempt to avert the awkwardly-philosophical question with some witty banter.

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Three Ways a Business Can Increase Its Customer Reviews

AirVote

Google is the second most popular destination for product searches after Amazon. No surprise that a high number of positive reviews is a coveted advantage setting a business apart from the competition. Based on the Sidecar Discover research, the products with a four or five-star rating enjoy 94% of online purchases. Three simple things a business can do to increase the Google reviews : Use Google’s own free Customer Reviews service.

Survey 52
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How To Close The Consumption Gap?

Gainsight

This past weekend I took the time to start (re)reading the book that Ashvin and Ruben wrote last year. One concept that was brought up by JB Wood was about Consumption Gap. What is the consumption gap (as it relates to Customer Success)? If your end customers can’t figure out how to use your product or they can’t get it to work in their network, or they can’t change their business process to adapt to its features , it has little or no value to them.

How To 59
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The Ultimate Tagging Cheat Sheet

Plantt

Tagging your conversations can help you provide your Customer Success teams with valuable and actionable information. This data includes customer's health, understand who might be relevant for an upsell, and who's at risk of leaving.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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A Guide to Building Brand Visibility Online

CSM Magazine

A company needs to be able to deliver a good level of brand visibility online. With so many other businesses running in competition, a brand needs to know what makes them stand out and how to best market it so they can move ahead of competitors. Let’s take a closer look at some of the first steps that should be taken for increasing brand visibility online.

Brands 52
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Advantages & Disadvantages Of Working Remotely | Work From Home

SurveySparrow

The term ‘working from home’ has had a significant impact on the lives of millions across the world. The outbreak of the Coronavirus pandemic this year brought everything to a sudden halt. From daily commutes to big glittering malls, everything got stopped and closed. The offices were no exception either. Big or small, they all were forced to close.

Culture 52