Fri.Jan 13, 2017

article thumbnail

Guest Blog: 6 Signs You Are Ready to Outsource Customer Service

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Bryan Peterson, shares signs that may indicate it’s time to outsource your customer service. Outsourcing can be a viable alternative and it must be something your customers trust and have confidence in. – Shep Hyken. Managing a business can be quite demanding, especially when that business is growing at a rate faster than you can keep up with.

article thumbnail

Going to NRF? 3 reasons you’ll want to visit ForeSee’s booth

ForeSee

The NRF BIG Show is one of the largest retail industry events of the year, so it’s hardly surprising that there will be no shortage of things vying for your. The post Going to NRF? 3 reasons you’ll want to visit ForeSee’s booth appeared first on ForeSee.

Retail 60
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Don't forget to put the Service in your SaaS

PeopleMetrics

When you are selling a SaaS product, you really need to think about what you’re actually selling. At PeopleMetrics we realize that we’re not only selling software, we’re selling a service. It seems like an obvious truth (after all, they are called Software-as-a-Service products), but many SaaS companies lose sight of the service side of things - they strive toward the goal of a no-touch sales organization.

article thumbnail

Nanalyze Explains Microservices Architecture to Your Mom

Topdown

As the digital experience technology landscape continues to expand at an astonishing (and overwhelming) rate, companies are struggling to make the right technology purchase decisions for both customers and the company alike. Even when you buy a big DX platform with dozens of applications included under one umbrella, those applications tend to be poorly integrated with each other, and there are still gaps in the platform you have to fill with other vendors’ applications (like customer communicati

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

What’s at the center of your CX strategy?

Clicktools

Are customers at the center of your CX strategy? That may sound like an obvious question with a resounding “yes, of course” for an answer. But it’s not as obvious as you may think because many companies simply aren’t structured to support a full circle CX strategy. There’s a renewed emphasis on CX and it’s going to trend big through 2017.

More Trending

article thumbnail

Boosting Your Day to Day Productivity as a CSM

Amity

Optimizing productivity is important in any role but it requires particular attention in the world of customer success. As a CSM your schedule can be at the mercy of your customers and the multiple hats you need to wear throughout the days and weeks will pull you in different directions. In this post I hope to provide some guidance on how to stay organized and at peak productivity while ensuring your customers get the best service possible.

Tips 67
article thumbnail

Improvements Must Be Ongoing

Brad Cleveland Blog

Making continuous innovations and improvements that lead to services that are faster, better and more cost-effective is an ongoing process that must be an inherent part of the organization’s culture and outlook. There is something powerful about consistently focusing on the things that matter most.

Culture 20
article thumbnail

How 6 marketing leaders plan to improve customer experience

Alida

Two-thirds of CMOs are now on the hook for improving customer experience (CX). Despite all the recent buzz about CX becoming a bigger part of the marketing function, however, CMOs have yet to really step up to the plate. According to a 2016 study by Deloitte and the CMO Council , only a small minority of marketing leaders have made significant progress in improving CX.

article thumbnail

Apps for Work That Will Boost Your Productivity

LiveChat

If you’re like most people, you probably think you don’t have enough time in a day to do everything you want. I’m not surprised – after all, productivity is now the latest trend. We all want to squeeze as much as we can out of our days, but still wish it has more hours. We even force to make it happen by taking away few hours from a night. But do we really need more time in a day or should we make a better use of time that we already have?

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Why a customer-curious culture trumps customer-centric culture - and how to nurture curiosity

MyCustomer

Engagement Why customer-curiosity trumps customer-centricity.