Thu.Aug 04, 2022

There’s no Customer Experience without listening to employees


In times of economic upheaval, Voice of Employee (VoE) is critical to gather insight to deliver strong customer, product and employee experiences. EX Series

Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms


In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. .


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Podcast Episode 5: Salt, Fat, Acid, UXR?! (w/ Samin Nosrat)

dscout People Nerds

Samin Nosrat, known for her Netflix show and cookbook, shares how her love of food reflects on user experience

Product Management Trends That Are Here to Stay

Zonka Feedback

While many trends come and go quickly, some stick around longer than others. In product development, marketing, sales, and management, contemporary trends are influenced by a myriad of factors.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Top Opportunities for Data Labeling in 2022


With artificial intelligence (AI) and machine learning (ML) technology gradually seeping into our daily lives, data and its appropriate use can cause a substantial impact on a company’s bottom line.

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The Top 10 Most Popular Emojis and How to Use Them

Brandwatch CX

Cloud gaming has a bold future

Maru Group

By Maru Entertainment & Technology | August 4, 2022.

2022 AIOps NowTech Data Overview sheds light on current capabilities

Forrester Digital Transformation

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences

CSM Magazine

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands.

Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

Instagram Proves Product Experience Is Customer Experience


All innovation requires some amount of risk. Whether you’re releasing your product for the first time or adding new features to an established favorite, introducing something new leaves room for major misunderstandings.

How to Combine SEO and PPC Marketing Efforts

CSM Magazine

So, you’ve decided to perform an SEO and PPC campaign simultaneously? On the surface, the benefits of doing both campaigns at once outweigh doing them separately. However, there are some downsides that could affect the outcome of your marketing campaigns.

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Why Measuring Emotional Experience Is a Must-do?


“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they. Insight customer experience customer feedback customer success customerisking emotional experience emotional value index EVI feedback feedbackly

E-Commerce Payments: 5 Ways to Reduce Costs

CSM Magazine

Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX).

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

AI Is Just Opinions Written In Code

Beyond Philosophy

Artificial Intelligence (AI) is such a promising technology. It’s so exciting that I worry a little that people treat it like magic. However, it could be that magic is the wrong word.

How AI Has Changed Customer Service

CSM Magazine

Artificial intelligence can hardly be called a novelty anymore, as it has been part of our daily lives for years. However, its applications and development are constantly evolving, and this includes the use of smart algorithms for customer service.

Recession Fears Transcend The US Culture War

Forrester Digital Transformation

Amid the backdrop of the US culture war that dominates the news cycle is an increasingly divided America, where seemingly all issues have become partisan ones. Over the past two years, Forrester has been tracking consumer attitudes by political affiliation.

5 Reasons Why Your Branding Isn’t Working

CSM Magazine

Are you having a hard time getting your branding to work ? You’re not alone. Many businesses struggle with this, but there are ways to fix it. In this article, we will discuss some of the reasons why your branding may not be working and how to correct it. Keep reading to learn more!

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

Australian Mobile Banking Apps Are Put To The Test As Consumers Grapple With A Volatile Economic Climate

Forrester Digital Transformation

Written by Seles Sebastin, Riccardo Pasto and Zhi-Ying Barry We live in a turbulent world.

How to get more customers to join your loyalty program


Learn how to increase your conversion rate and get more customers joining your loyalty program

First-Line Sales Managers Are Your Secret Agents Of Change

Forrester Digital Transformation

Spies. Secret agents. They represent a world of intrigue. When major change is disrupting some portion of humanity, a government force quietly sends in their top agent to resolve the issue, mitigate the risk, and get things back on track.

Here’s what’s New From July 2022 || Kommunicate Product Updates


Last Updated on August 4, 2022 The month of July saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. Kompose Settings just got a new UI: When building your chatbot using Kompose, [.].

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Customer Satisfaction Score (CSAT): everything you need to know

Hello Customer

Measuring customer satisfaction is a critical aspect of long-term business success. You need to be providing your clients with a top-notch experience since 33% of customers would consider changing the company they are doing business with due to unsatisfactory customer service.

WhatsApp Business – 10 Features You Cannot Ignore in 2022


Last Updated on August 4, 2022 WhatsApp is a messaging constant for over two billion people today. It’s quick, convenient, and well-multifaceted since it’s no longer limited to personal use.

How to choose more suitably the personalized product recommendation feature between Intelligent Selling Services for SAP Commerce Cloud and SAP Emarsys Customer Engagement Web Recommender?

SAP Customer Experience

Personalized product recommendations driven by AI not only enhance customer experience but also reduce total cost of ownership & increase revenue for enterprises.

How and Why You Should Be Monitoring Your Competition




CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.