Lumoa

OCTOBER 31, 2021

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professional Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions NEW YORK and LONDON and OSLO, Norway, 1st of November, 2021 – Forsta , the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa , an AI-po

Analytics 208

Analytics Touchpoint Customer Centricity Feedback 208

Steve DiGioia

OCTOBER 31, 2021

In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. “Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next. Your job is to get it fixed, then clam up.

Industry 182

Industry Examples Customer Service Company 182

Optimove

OCTOBER 31, 2021

Back in May, we told you about further advancements Optimove made in Gartner’s Magic Quadrant for Multichannel Marketing Hubs. Then, in August came Forrester’s Wave for Cross-Channel Campaign Management systems, and we were proud to share our recognition as “Leaders.” Finally, just a few weeks ago, we were especially celebratory, as we announced a $75M growth investment.

Multi-Channel 71

Multi-Channel Effort Score CRM Analytics 71

CustomerSuccessBox

OCTOBER 31, 2021

Many CX professionals across the globe don’t understand the criticality of business reviews. This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Sue Nabeth Moore is Co-Founder of Success Chain and also among the Top 50 Customer Success Influencer 2021.

Measurement 59

Measurement Communication Tools Meeting 59

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West Monroe

OCTOBER 31, 2021

There are two potential “wins” that can come from just about any financial investment a health plan makes. The first, simply, is the likelihood that something will happen, the extent to which the investment produces your desired outcome. The second win stems from the first—it’s the outcome if everything goes according to plan, and it begs the question: If the result is exactly what you’re hoping for and checks all the boxes of what your customer base wants, what&rsq

Analysis 52

Analysis Course Financial Metrics 52

Doing CX Right

OCTOBER 31, 2021

Neen James, author of 9 books, explains how Attention Pays™ and ways of listening with our eyes to deliver better customer & employee experiences. The post How Attention Pays™ for Productivity, Accountability & Profitability appeared first on Doing CX Right.

Employee Experience 52

Employee Experience Customer Experience Customers Leadership 52

CustomerSuccessBox

OCTOBER 31, 2021

At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Aaron Thompson is a Customer Success Connector, Educator & Keynote Speaker, and is currently the Chief Revenue Officer for SuccessHACKER.

Roadmap 52

Roadmap Customer Success Leadership Analysis 52

Optimove

OCTOBER 31, 2021

“Optimove, the leading global CRM Marketing platform, today announced an integration with Criteo, that will allow Optimove’s clients to better personalize customer experiences using digital advertising.” The post Optimove Announces Integration with Criteo to Scale Multichannel Marketing Orchestration appeared first on Optimove.

Marketing 52

Marketing Advertising CRM Customer Experience 52

CustomerSuccessBox

OCTOBER 31, 2021

Many CX professionals across the globe still don’t understand the criticality of Quarterly Business review. This is why we, at CustomerSuccessBox , thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. The second interview in the series is with Mary Poppen.

Chief Customer Officer 52

Chief Customer Officer Meeting Consulting Measurement 52

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Communication

Upwave

OCTOBER 31, 2021

The post October 2021 Product Update appeared first on Upwave.

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CustomerSuccessBox

OCTOBER 31, 2021

This is a new initiative by CustomerSuccessBox to train Customer Success managers. The CustomerSuccessBox 101 Training for CSMs will help you drive business outcomes and become a trusted advisor who continuously delivers value to their customers. You get to learn the best practices, the process to be followed and the CustomerSuccessBox features effectively.

Customer Success 52

Customer Success Management Course Training 52